PlayUZU Casino MX - プレイヤーの入金が遅れています。

I've been trying for several days to get a deposit credited to my account, and they just keep telling me the relevant department will take care of it, even though nobody does. If they're like this with deposits, I can only imagine how badly they're handling payments. I hope they finally pay attention here, or if they'll just tell me to get lost too.

Tengo varios días tratando de que me reflejen un depósito, y solamente me dicen que el departamento correspondiente se hará cargo cuando nadie se hace cargo, si así son con los depósitos ya me imagino con los pagos están quedando mal, haber si por aquí ya hacen caso o también me mandan a la fregada

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Dear Abrr96,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Attila

Dear Abrr96,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru