Posido Casino - プレイヤーのアカウントが閉鎖され、出金が遅れています。

I withdrew 500 and I still haven't received it and on top of that they blocked my account...unacceptable everyone in the phone department says the same thing

εκανα αναληψη 500 και ακομα δεν τα εχω παρει και εκτοσ αυτου μου μπλοκαραν και τον λογαριασμο ....απαραδεκτοι ολοι στο τηλεφωνικο τμημα λενε ολοι τα ιδια

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand your situation, could you please provide us with some additional information?

• Have you made any successful withdrawals from this casino before?
• When exactly did you initiate your withdrawal of 500€?
• Have you passed the full KYC verification?
• Did you receive any communication from the casino regarding the blockage of your account?
• Have you attempted to resolve this issue with customer support? If so, what was their response?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear LAMPROS1981,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

All this is happening at the posido casino, I still haven't received my money, it's been 15 days.

Όλα αυτά γίνονται στο καζίνο posido ακομα δρν έχω πάρει τα χρήματα μου έχουν περάσει 15 μέρες

• Have you passed the full KYC verification?
• Did you receive any communication from the casino regarding the blockage of your account?
• Have you attempted to resolve this issue with customer support? If so, what was their response?
• Have you made any successful withdrawals from this casino before?

Dear LAMPROS1981,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I've been waiting for a month and they're still making fun of me.

Ένα μηνα περιμένω και ακομα τπτ με κοροϊδεύουν

If possible, they are making fun of me without a trace of respect, Poseidon is ultimately the worst casino..I have been waiting for 500 euros for a month.

Αν ειναι δυνατόν με κοροϊδεύουν δίχως ίχνος σεβασμού η ποσιδον τελικά ειναιβοτι χειρότερο σε καζίνο..500 ευρώ περιμένω εδώ και ένα μηνα

I contact them every day and they give me the same answer that I will get my money soon and it has been a month... in short, they are scammers.

Επικοινωνώ καθε μερα και μου δίνουν την ίδια απάντηση ότι θα πάρω τα χρήματα μου σύντομα και εχει περάσει ένας μήνας..με λίγα λόγια ειναι απατεώνες

Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear LAMPROS1981,

It’s a pleasure to e-meet you. My name is Kubo, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from Posido Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear Posido Casino,

Could you please provide detailed information regarding the issue raised by the player? Specifically, I would appreciate clarification on the reasons for the delay in processing the player’s withdrawal, as well as the circumstances that led to the blocking of his account.

Thank you in advance for your cooperation and prompt response.

Best regards,

Kubo

They haven't blocked my account yet...but they haven't put the money in yet, it's unacceptable in the post.

Δεν έχουν μπλοκάρει μονοωυον δικό μου λογαριασμό...αλλα τα χρήματα ακομα δεν τα έχουν βάλει ειναι απαράδεκτοι στην ποσιδον

Please do something because they've been making fun of me for a month now.

Κάντε κάτι παρακαλώ γιατί με κοροϊδεύουν έναν μήνα τψρα

Dear LAMPROS1981,

We would like to inform you that we could not locate your account on our casino with the provided e-mail. Could you please provide us the e-mail that you have registered to Posido Casino?

Thank you so much for your cooperation.

Kind regards,

Posido casino team

Dear Posido Casino,

The player has updated his email address in the complaint thread. Could you please check again and confirm whether you’re now able to locate the account?

Thank you for your assistance.

Dear all,

We would like to kindly inform you that we have successfully located the account. The issue has been escalated to the relevant team and we will inform you as soon as possible regarding the matter.

Thank you so much for your patience.

Best regards,

Posido casino team

Dear LAMPROS1981,

Hope you are well.

We kindly inform you that your manual withdrawal has been completed.

Best regards,

Posido casino team

Dear Posido Casino,

Thank you very much for your update.

Dear LAMPROS1981,

Could you please confirm that you have received your funds?

Thank you.

Dear LAMPROS1981,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kubo
Casino.Guru