Posido Casino - プレイヤーの出金が遅れている。

I made two withdrawal requests of €500 each on 2/11/25 and 3/11/25, more than 10 days have passed even though the casino says it takes 3/5 working days excluding holidays, I contacted support but I continue to be bounced receiving the response that they are doing everything possible, since I have another €7500 to withdraw this mix-up is causing me inconvenience because I have blocked funds that I need to live

Ho effettuato sue richieste di prelievo da 500€ ciascuna in data 2/11/25 e 3/11/25 , sono passati più di 10 giorni anche se il casinò dice che ci vogliono 3/5 giorni lavorativi festivi esclusi , ho contattato l’assistenza ma continuo ad essere rimbalzato ricevendo come risposta che stanno facendo il possibile , siccome ho altri 7500€ da voler prelevare questo disguido mi sta creando disagio perché ho fondi bloccati che mi servono per vivere

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Jodi01,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Jodi01,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Good morning, thank you very much for the information, to date I have not yet received any transfer for any of the 3 requested withdrawals, since it is Sunday maybe they will arrive tomorrow, but for the moment I have not received anything.

Thank you for your availability

Buongiorno , grazie mille per le informazioni, ad oggi non ho ancora ricevuto nessun bonifico per nessuno dei 3 prelievi richiesti , essendo domenica magari arriveranno domani , ma per il momento non ho ricevuto nulla .

Grazie per la disponibilità

Dear Jodi01, thank you for the update. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Could you please confirm how much do you currently have in pending withdrawals?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Jodi01,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila