Posido Casino - プレイヤーの撤退が遅れています。

Hello support, I requested for a 5000kr withdraw of 19000kr from 25.july and yet nothing happened, I send many emails to posido casino support and all they said is it's in process until now. I told them that if they're going to do KYC it will take more time, and they replied that there's no pending information in my account and my account is perfect, so please help me because there's other 14000kr waiting in my account.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Hi Veronica, No, I have never made any withdrawals before, they never asked me for KYC and I did not collect my winnings with the bonus. This morning they canceled my withdrawal for no reason. I can send you every email and everything

Which payment method did you select to withdraw your winnings from your account?

Have you used the same payment method for depositing funds into this casino?

Has the customer support team contacted you after your withdrawal request was cancelled?

Please forward all communication between you and the casino’s customer support regarding the delay in processing your payment to veronika.f@casino.guru. Alternatively, you may post screenshots here.

Thank you for your patience and cooperation.

I used revolut for withdraw money, and no I didn't use the same method for deposit because I deposited with pay safe card which is acceptable method in the site.

Did you submit a new withdrawal request after your previous one was cancelled?

Has the casino provided you with an explanation as to why your original withdrawal request could not be fulfilled?

What is the current status of your withdrawal request?

What types of games did you play while using your balance?

I didn't submit for another withdraw, I said it's better to contact you before doing anything, and no the casino didn't give me any explanations about cancelling my withdraw. I played slots in casino " sweet bonanza 1000" and win my money there

Please submit a new withdrawal request. If possible, try selecting the same payment method for your withdrawal as you used for depositing money into the casino. If your request gets cancelled again, kindly contact us immediately.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear yosefyasminyy84,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika