Posido Casino - プレイヤーの撤退が遅れています。

Hello,

I made a withdrawal request from Posido on August 15, but until today it has not been processed. I have contacted support multiple times, but I keep receiving generic responses without any clear explanation or timeframe for when I will actually receive my funds.

This delay is unacceptable, and I feel very disappointed with the lack of transparency and proper customer service. I trusted the platform, but waiting this long for a simple withdrawal is very frustrating.

I kindly ask Posido to resolve this issue as soon as possible and release my funds. If anyone else has faced the same problem, please share your experience.

Thank you.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

What types of games did you play? Were they slots, live casino games, or did you place bets on sports?

Has the casino explained the delay in processing your payment?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

1) I have made successful withdrawals in the past, yes

2) I was never asked to do KYC verification but it had not caused me any problems with withdrawals

3) the deposit was not made with a bonus

4) slot machines

5) I have contacted support multiple times but I keep getting generic responses with no clear explanation or timeline for when I will receive my money from 08/15/2025 and for verification I asked support if any document is needed for identification and they told me it is not needed.

1) Έχω κάνει πετυχημένες αναλήψεις στο παρελθόν ναι

2) δεν μου ζητήθηκε ποτέ να κάνω επαλήθευση ΚΥC αλλά δεν μου είχε φέρει πρόβλημα στην ανάληψη

3) η κατάθεση δεν έγινε με κάποιο μπονους

4) κουλοχερηδες

5) Έχω επικοινωνήσει με την υποστήριξη πολλές φορές, αλλά συνεχίζω να λαμβάνω γενικές απαντήσεις χωρίς σαφή εξήγηση ή χρονοδιάγραμμα για το πότε θα λάβω τα χρήματά μου από της 15/08/2025 και για την επαλήθευση ρώτησα την υποστήριξη αν χρειάζεται κάποιο έγγραφο για ταυτοποίηση και μου είπαν δεν χρειάζεται

Hello,

Thank you for your response and for 1)trying to help me with my case. Please find my answers below:

2) Yes, I have successfully made withdrawals in the past.

3) I have never been asked to complete KYC verification, and this has never caused any issues with my previous withdrawals.

4) My deposit was made without any bonus.

5)I played slots only.

6) I have contacted customer support many times, but I only receive generic replies without a clear explanation or timeframe. My withdrawal request has been pending since 15/08/2025. I even asked if they required any documents for verification, but I was told it was not necessary.

Thank you in advance for your support in resolving this issue.

Best regards,

K. O.

Hello Konstantinosok,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Please forward me all the communication between you and the casino customer support regarding the delay in processing your payment at veronika.f@casino.guru, or post screenshots here. Thank you for your patience and cooperation.

Dear Konstantinosok,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.