Posido Casino - プレイヤーへの賞金支払いが遅延しています。

Ladies and Gentlemen

I hereby officially complain about the delayed payment of my balance.

Since April 5th, 2026, I have been waiting for my winnings to be processed and paid out. Despite repeated inquiries via live chat, I am only given the same excuse every day, with the same assurance that the payment will be made "soon." Unfortunately, nothing has happened to this day.

I find this behavior extremely unprofessional and unacceptable. Such a long delay without any comprehensible explanation raises serious doubts for me about the reliability of the casino.

@casinoguru - I ask for your support

Under certain circumstances, I may be forced to take further steps and report the incident to the relevant regulatory authorities.

I request a prompt clarification.

Thank you

Sunny Regards

[Redacted]

Sehr geehrte Damen und Herren,

hiermit möchte ich mich offiziell über die verzögerte Auszahlung meines Guthabens beschweren.

Seit dem 05.04.2026 warte ich auf die Bearbeitung bzw. Auszahlung meines Gewinns. Trotz mehrfacher Nachfrage im Live-Chat werde ich täglich lediglich vertröstet und erhalte immer wieder die gleiche Aussage, dass die Auszahlung „zeitnah" erfolgen werde. Leider ist bis heute nichts passiert.

Dieses Verhalten empfinde ich als äußerst unprofessionell und nicht akzeptabel. Eine derart lange Verzögerung ohne nachvollziehbare Begründung wirft für mich erhebliche Zweifel an der Zuverlässigkeit ded Casinos auf.

@casinoguru - Ich bitte um eure Unterstützung

Unter Umständen sehe ich mich gezwungen, weitere Schritte einzuleiten und den Vorfall bei den zuständigen Aufsichtsbehörden zu melden.

Ich bitte um eine zeitnahe Klärung.

Vielen Dank

Sunny Regards

[Redacted]

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello Attila,

Have you made any successful withdrawals before?

-No, its the first

Could you please confirm that you have passed the KYC verification?

- KYC wasnt needed , if it is , I will bring all documents which are needed.

Have you accumulated your winnings with or without an active bonus?

- Without Bonus

Sunny Regards

[Redacted]🙂

Dear Learnbird221,

Thank you for your reply. Could you please attach a screenshot of your pending withdrawal? Additionally, could you please forward your communication with the casino as well? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you for your patience and cooperation.

Dear Learnbird221,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru