Posido Casino - 当該プレイヤーは出金が遅れていると考えています。

Same old complaint with this line of casinos. Made a withdrawal request of again $750 (because of their ridiculous withdrawal limit of $750!) on March 22nd and still haven’t received any money after 13 days. I made a subsequent withdrawal request for the remaining $650 and who knows how long I’ll have to wait for THAT amount.

For the life of me, I can’t understand how these casinos are rated so high… look at all the user reviews, they say the same thing! You will wait forever for a withdrawal and customer service will be zero help. I’ve actually NEVER heard back from anyone when I email customer support, and online chat agents are useless. They give the same scripted, boilerplate plate responses over and over and say they really can’t do anything because it’s not their department.

I just played at another casino and received a withdrawal in less than 5 minutes. This is how it should be! This casino line is stalling, hoping you’ll give up and cancel your withdrawal amount to gamble it away. This is beyond frustrating.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Andee11,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Andee11,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

After I sent them a screenshot of the complaint they sent the first $750, then 2 days later they sent the remainder of the withdrawal.

Unfortunately, it seems to take a complaint to make these casinos pay… I wish it were different 🤷🏻‍♀️.

Dear Andee11,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Karla Mayfly

Casino.Guru