PowerUp Casino - 選手の退出手続きが遅延しています。

I made a withdrawal request 9 days ago, and a week ago they said they would process it soon, but no progress and just the same answers.

Tein nostopyynnön jo 9vuorokautta sitten, ja viikko sitten sanoivat jo että käsittelevät pian mutta ei mitään edistystä ja samat vastaukset vain.

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Dear Peluri060,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas