I just played at this casino and I really enjoyed it the site is super easy to use and has a huge variety of games with amazing graphics. I was also impressed with the bonuses and promotion which are very generous. The support was excellent, they helped me quickly when I needed it. Rating 10 :joinha:
I signed up a month ago and have been very satisfied so far. I've interacted with their customer service, and they’ve been helpful and supportive, especially with the card and crypto deposit options, which works well. The slot games are decent and they deliver great new titles. The downside is that the sports betting options aren’t great, but I’m hopeful this will improve over time. Overall, there’s nothing major to complain about—though card payments can be a bit challenging, the crypto option works flawlessly.
As a first-time player, I was genuinely impressed by how user-friendly and intuitive the website design was—it made navigating the platform an easy task. From signing up to placing my first bets, everything felt seamless. What stood out the most was the withdrawal process; it was incredibly straightforward, and my winnings were transferred without a hitch. I didn’t even need to reach out to customer support, as every step worked flawlessly. The smooth experience gave me the confidence to continue using the platform.
It was my first time playing, and the website design was very intuitive, which was great for me. Also, I didn't have any problems withdrawing my gains; it went smoothly. I didn't even need to contact support, as everything worked fine.
一部のゲームは正常に動作しないようですが、主要なゲームは問題ありません
Some games seem not to work properly, but the main ones are fine
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that as a first-time player, you had a positive experience.
It's fantastic that everything from signing up to withdrawing your winnings went smoothly—providing a seamless experience is exactly what we strive for!
We also appreciate your feedback regarding the games. While we're delighted the main ones worked perfectly for you, we're committed to improving every aspect of our platform.
Our team is already working to ensure all games run as flawlessly as possible, so you can enjoy a consistently smooth experience next time you play.
If you ever need assistance or have more suggestions, we're always here to help. We look forward to seeing you back on PowerUp soon!
I’ve had a good experience with this casino overall. The games are enjoyable, and I’ve never had any issues while playing. I did encounter a minor issue when trying to withdraw my money, as it took a bit longer than expected, but everything was resolved without any major hassle. I’d still recommend this casino for its reliability and entertainment value.
ゲームの選択肢が豊富
Good selection of games
フレンドリーなカスタマーサポート
Friendly customer support
支払い遅延
Payment delay
PowerUp Casino
こんにちは、OliviaWilさん！
フィードバックをありがとうございます! Power Up Casino とゲームを楽しんでいただけたとのこと、大変嬉しく思います。
Payout of €20 took over 7 weeks, only a CasinoGuru complaint helped me move forward!
When I still hadn't received the requested withdrawal after more than 10 days, I contacted support. They always told me that the withdrawal was supposedly in the final processing step, but nothing happened even after several inquiries. After almost 3 weeks, the withdrawal request was canceled without giving a reason and the game started all over again.
Since nothing happened again, I then filed a complaint here. The casino was then asked to comment and justified the delay in the payout with a pending KYC procedure. However, the KYC was only requested with this answer; before that it said that no verification was currently necessary and I was never told otherwise.
The KYC is exactly the same as the withdrawal. The uploaded selfie is suddenly rejected for no reason, and you are not even informed. Then I was in the live chat for 25 minutes and they couldn't give me a reason, or they thought of possible reasons later until they told me to contact email support. I did that and they said it had to be checked. There were no further updates on this.
The casino was then asked again for a statement and then suddenly the selfie was accepted and the payout approved. Without the CasinoGuru complaint, I certainly still wouldn't have the money!
Auszahlung von 20 € hat über 7 Wochen gedauert, nur mit einer CasinoGuru-Beschwerde kam ich hier weiter!
Als ich die beantrage Auszahlung nach über 10 Tagen immer noch nicht erhalten hatte, kontaktierte ich den Support. Dort wurde ich immer damit vertröstet, dass die Auszahlung angeblich im letzten Bearbeitungsschritt ist, aber es passierte auch nach mehreren Nachfragen nichts. Nach fast 3 Wochen wurde der Auszahlungsantrag ohne einen Grund zu nennen storniert und das Spiel ging von vorne los.
Da wieder nichts passierte, habe ich dann hier eine Beschwerde erstellt. Das Casino wurde dann zur Stellungnahme aufgefordert und hat die Verzögerung der Auszahlung mit einem ausstehenden KYC-Verfahren begründet. Die KYC wurde aber allerdings erst mit dieser Antwort überhaupt angefordert, vorher stand dort, dass aktuell keine Verifizierung notwendig sei und mir wurde ja auch nie etwas anderes mitgeteilt.
Mit der KYC dann genau dasselbe wie mit der Auszahlung. Das hochgeladene Selfie wird plötzlich ohne Grund abgelehnt, man wird noch nicht mal informiert. Dann 25 min lang im Livechat gewesen und dort konnte man mir keinen Grund nennen bzw. es wurden sich dann nachher mögliche Gründe überlegt, bis gesagt wurde, dass ich den E-Mail Support kontaktieren soll. Dies habe ich gemacht und hier hieß es dann, dass das geprüft werden muss. Updates hierauf kamen keine mehr.
Das Casino wurde dann wieder zur Stellungnahme aufgefordert und dann wurde plötzlich das Selfie akzeptiert und die Auszahlung genehmigt. Ohne die CasinoGuru-Beschwerde hätte ich das Geld mit Sicherheit immer noch nicht!
The bonus offers are good, they are mostly non-sticky bonuses and you can cancel them if the bonus credit has not yet been played.
Very bad: the support first says that the payouts take a maximum of 3 days and then after the third day they say it takes 5 days. No one cares about it at all. Never seen payouts so slow, no reason given. There are much better casinos with faster payouts!! In a few hours I will be waiting 4 days for a payout of only 200 euros, ridiculous.
Die Bonusangebote sind gut, meist sind es auch non sticky boni und man kann diese abbrechen, falls das Bonusguthaben noch nicht gespielt wurde.
Ganz schlecht: der Support, erzählt erst, dass die Auszahlungen maximal 3 Tage dauern und dann nach dem dritten Tag sagen Sie es dauert 5 Tage. Es wird sich null drum gekümmert. Habe noch nie so langsame Auszahlungen gesehen, es wird kein Grund angegeben. Es gibt wesentlich bessere Casinos mit schnelleren Auszahlungen!! In ein paar Stunden warte ich dann 4 Tage auf eine Auszahlung von nur 200 Euro, lächerlich.
Thank you for sharing your detailed feedback with us. We truly appreciate the time you've taken to describe your experience, as it helps us continuously improve our service.
We're glad to hear that you find value in our bonus offers, especially the flexibility of our non-sticky bonuses. However, we're sorry that your experience with the payout process fell short of expectations.
Sometimes, withdrawals took longer than expected due to verification requirements.
Our team is committed to providing transparent and efficient support, so we'll review our payout communication process to ensure greater clarity and consistency in the future.
Your feedback is invaluable in helping us make these improvements.
If you have any further concerns or suggestions, please don't hesitate to reach out to us directly. We're here to assist you.
Hello, the casino has a good design and a large selection of games. There are problems with the payout time. The payout takes longer than stated. Always the same messages from the live chat but in the end nothing changes.
Hallo das Casino hat ein gutes Design und eine große Spielauswahl. Bei der Auszahlung gibt es Probleme mit der Auszahlungdauer. Die Auszahlung dauert länger als angegeben. Vom Live Chat immer die gleich Nachrichten aber im Endeffekt ändert sich nix.
We are glad to know that you are enjoying our large selections of games and design and we hope you keep playing and enjoying your time with us!
We appreciate your feedback about the payout and we want you to know that, sometimes, withdrawals took longer than expected due to verification requirements.
We are constantly working to enhance your experience and gameplay at PowerUp Casino in collaboration with our payment support.
If you still have any issue, please reach out to us at support@powerupcasino.com
I paid in a few times before, but unfortunately didn't get anything.
Last Saturday I went from depositing €100 to having €1000 that I wanted to withdraw. Two requests, one created on Saturday and one on Sunday (because you only have a 500€ limit per day). I was told in the live chat on Sunday that my requests were on hold for payouts and that they would be processed on Monday. After nothing happened by Tuesday, I wrote to support again to ask where my payout was. The employee said that it could take up to 3 days instead of 1 day. Today, Wednesday, the deadline changed to "3-5 days".
In 2024, there will probably be no reputable casinos that take longer than a few hours from request to payout. Therefore, this is either purely intentional, so that in the best case scenario I lose the 1000€ again (I won't do that) or Powerup really isn't technically up to the standard it should be.
If you treat customers like that, you'll lose them straight away after such an action. I think that's a shame.
I'm sorry, but so far I can't give this a good review. If an employee is reading this, here are the references for the payouts: 497644225 498256717
Username: KOKOLORIKER
Update: Money was paid out after 7 days
Vorher ein paar mal eingezahlt, aber leider nichts bekommen.
Am letzten Samstag bin ich von 100€ Einzahlung auf 1000€ gekommen, die ich auszahlen wollte. Zwei Anfragen, jeweils eine am Samstag und eine am Sonntag erstellt (weil man nur 500€ Limit pro Tag hat). Im Livechat wurde mir am Sonntag gesagt, dass meine Anfragen in der Warteschleife für Auszahlungen sind und es am Montag bearbeitet wird. Nachdem bis Dienstag nichts passiert ist habe ich nochmals dem Support geschrieben wo denn meine Auszahlung bleibt. Der Mitarbeiter meinte, dass es statt einem Tag bis zu 3 Tagen dauern kann. Heute, am Mittwoch änderte sich die Frist auf "3-5 Tage".
In 2024 gibt es wahrscheinlich keine seriösen Casinos die noch länger als ein paar Stunden für Anfrage bis Auszahlung brauchen. Deswegen ist das hier entweder pure Absicht, dass ich im besten Fall die 1000€ wieder verspiele (mach ich nicht) oder Powerup ist wirklich noch nicht technisch auf dem Stand wie es sein sollte.
Wenn man so mit Kunden umgeht, verliert man die nach so einer Aktion gleich wieder. Finde ich schade.
Tur mir Leid, aber bisher kann ich das hier nicht gut bewerten. Falls das ein Mitarbeiter liest hier die Referenzen für die Auszahlungen: 497644225 498256717
Apologies for the time it has taken for your withdrawal to be processed, also for the way our customer support handled this request.
The delay with your withdrawal was due to this being your first with us, our license stipulates that all players must go through the KYC process and yours took a little longer than expected, this is a process that we are working on improving for the future and we expect to be exceeding your expectations soon enough.
We can confirm that both withdrawals were processed on 04.08.2024. Once processed, bank transfers can take up to 3 working days for the money to be deposited into your account (depending on the timings for your bank)
Thank you for your time in providing us with your feedback, we hope with our continued communication and a PowerUp treat which has been credited to your account, we hope you will continue playing with us in the future.
Unfortunately, apart from the good selection of providers and games, I can't find anything good about Powerup Casino. The daily cashout limits are very, very small. And they don't pay out 500 euros per day. I've been waiting for a week now for a payout of 500 euros. If a casino operator delays such small amounts, it's clear that customer friendliness is not a priority. I can't recommend anyone to play here.
Leider kann ich, bis auf die gute Auswahl an Anbietern und spielen, nichts gutes im Powerup Casino feststellen. Die täglichen cashout limits sind sehr sehr klein. Dazu werden keineswegs 500 Euro pro Tag ausgezahlt. Ich warte nun seit einer Woche auf eine Auszahlung von 500Euro. Wenn ein Betreiber eines Casinos schon solch kleine Beträge verzögert ist ja eigentlich klar, dass hier Kundenfreundlichkeit nicht Priorität ist. Kann niemandem empfehlen hier zu spielen.
Ihre Anfrage (16989972) wurde aktualisiert. Antworten Sie auf diese E-Mail, um weitere Kommentare hinzuzufügen.
We would like to inform you that your withdrawal request for 500 EUR was processed from our side on 26.07.2024. Please accept our sincere apology for the delay.
So I received my payment after 8 days, the money arrived and I didn't have to verify myself, but I also wrote to support every day and said a lot about it here. I'm glad the money arrived.
Also ich habe jetzt nach 8 Tagen meine Auszahlung erhalten, das Geld kam an und ich musste mich nicht verifizieren, allerdings habe ich auch jeden Tag dem Support geschrieben und eben hier viel dazu gesagt. Ich bin froh dass das Geld ankam.
良いデザイン
Good design
Gutes Design
支払い
Payouts
Auszahlungen
PowerUp Casino
キャミ様
お問い合わせいただきありがとうございます。
賞金を受け取られたとのこと、大変嬉しく思います。遅れたことについて心よりお詫び申し上げます。
よろしくお願いします、 パワーアップカジノ
Dear Kyami,
Thank you for reaching out.
We are glad to hear that you have received winnings. Please accept our sincere apology for the delay.
They offered welcome bonus before signing up but after fulfulling all the conidtions,they reject my bonus... the customer support was blocked as i asked for it rightly.. they didnot have no response.... . Then i start to make wins with my deposits but the withdrawal was rejected ..emailed several times but no response
シンプルなレイアウト
Simple layout
たくさん…カスタマーサポート
Lots..customer support
ボジャスの計画は偽物だ
Bojus scheme is fake
出金前の確認は行われず、出金を要求しても支払いは行われません
No verification before withdrawal and when resuest for withdrawal,no payout
Thank you for reaching out to our customer support.
Please be informed of the following point of the Terms and conditions related to the Welcome Sports bonus:
12. We offer bonuses as additional entertainment for recreational players, and reserve the right to deny a bonus / promotion, or mark an account as ineligible to partake in any bonuses / promotions, at any time, including prior to crediting a bonus / promotion. This will not affect any real money funds which are not locked to a bonus.
In regards to the withdrawal requests, we see no attempted withdrawals on your account.
Deposited over €250 yesterday!! After I asked for a bonus a day later (without deposit) my player account was blocked (without explanation)... - this provider operates several casinos (e.g. Slotspalace etc.) - Rabidi NV is this provider in my opinion (a provider that is only interested in winnings) winning is almost impossible here!
It is surprising why a provider operates several sites with the same schema. A casino - 10 stars.
Gestern über 250€ eingezahlt!! Nachdem ich ein Tag später nach einem Bonus fragte ( ohne Einzahlung) wurde mein Spieleraccount gesperrt ( ohne Begründung) ... - dieser Anbieter betreibt mehrere Casino ( z b. Slotspalace etc. ) - Rabidi N.V. dieser Anbieter ist in meinen Augen ( ein Anbieter der nur auf Gewinne aus ist ) ein Gewinn ist hier so gut wie nicht möglich!
Es ist schon verwunderlich, warum ein Anbieter mehrere Seiten mit dem gleichen Schema betreibt . Ein Casino - 10 Sterne .
デポジット
Deposit
Einzahlung
ゲーム
games
Spiele
事前の検証は不可能です（勝って支払った場合）また、拒否される可能性があります。
No prior verification is possible (if you win and pay out) it could also be rejected.
Keine vorherige Verifizierung möglich( sollte man Gewinnen und Auszahlen) könnte es auch abgelehnt werden.
フリースピンが少ない
Few free spins
Wenig Freispiele
ゲーム、厳密に言えば大惨事（すべてのゲームではない）
Games, technically a disaster (not all games)
Spiele , technisch eine Katastrophe ( nicht alle Spiele )
Unfortunately, I was only able to test this casino for a few days. After a few deposits and withdrawals my account was closed without any reason, which is very annoying. The live customer service cannot provide any information about this and you are referred to the support email, where you do not receive an answer. I find this approach an absolute no-go.
Ich konnte dieses Casino leider nur wenige Tage testen. Nach ein paar Ein- und Auszahlungen wurde mein Konto ohne Angabe von Gründen geschlossen, was sehr ärgerlich ist. Der Live-Kundendienst kann dazu auch keine Angaben machen und man wird auf die Support Email verwiesen, wo man jedoch keine Antwort erhält. Dieses Vorgehen finde ich ein absolutes No-Go.
We are sorry to hear about your bad experience and we look to rectify this for you as soon as possible. We will get support to look into this and find out why your account was closed.
Please provide us with you PowerUp Casino username so we can investigate this for you.
Just signed up today but i see visa min 60 euros not good a turn off really i only use visa i did try bank transfer but it aint working no way i depositing 60 euros when i see i am not verified since they no option yet must wait for email about sending documents seems unfair bet if i deposited 60 i be asked straight away then these casino s so unfair its ok sure ye dont use visa as money anyway edit no
素敵なレイアウトのゲームがたくさん
Nice layout lots games
すぐに認証を受けたいのですが、オプションはありませんでした
I wanted get verified straight away no option
PowerUp Casino
Canning5004 さん、こんにちは。
フィードバックをお待ちしております。
認証をご希望の場合は、ライブ サポート チームにご連絡ください。手続きをご案内いたします。
Visa の最低デポジットについては、これを調査し、できるだけ早く修正する予定です。
よろしくお願いします
パワーアップカジノ
Hi Canning5004,
We appreciate the feedback.
If you wish to get verified, please contact our live support team who will take you through the process.
Regarding the Visa minimum deposit, we will look in to this and have it amended as soon as possible.
Thank you for your review, we pride ourselves on taking feedback such as yours for improvement in our operation and to ensure every player enjoys their time with PowerUp Casino.
We understand your frustration with the RTP, we can assure you we use industry standard RTP's which are set out by game providers all over the world and unfortunately with the nature of casino games there is variance to consider.
Regarding your lag on the site, we will happily take a look at your connection if you get in touch with our support team, we will look to rectify any issues as soon as possible.
We are hoping to make up for your poor support experience with a gesture of goodwill which will be credited to your account shortly, so you have a better experience going forward and we hope you are able to update your review here to reflect that we are looking to do what is right by our players.
Thank you for your feedback, we are sorry to hear about your bad experience with our customer support team.
Payments can sometimes take time to clear due to the amount, we need to make sure all checks are made and our due diligence is done properly. We hope you understand that there are procedures before a payment can be made.
We are hoping to make up for your poor support experience with a gesture of goodwill which we will credit to your account shortly. We hope you have a better experience going forward and that you are able to update your review here to reflect our dedication to resolving our customer's issues.
The casino has a very nice design. There are many deposit methods and the bonuses are great. That's it with the positive aspects, now for the negative ones:
The slots don't run smoothly and every hour the message "Server error" comes up and you have to restart the game. I deleted the browser history, etc. and still you get the error message every hour, which affects the gaming experience enormously.
Unfortunately, with a bonus you have no chance of meeting the sales conditions because the RTP is absolutely in the basement.
From my point of view, no license to see on the website, which makes me realize that it could be dangerous in case of a win.
All in all, not a reputable casino and not recommended.
Das Casino hat ein sehr schönes Design. Es gibt viele Einzahlungsmethoden und die Bonis sind toll. Das wars dann auch mit den positiven Aspekten nun zu den negativen:
Die Slots laufen nicht flüssig und jede Stunde kommt die Meldung "Serverfehler" man muss das Spiel neu starten. Habe den Browserverlauf usw gelöscht und trotzdem bekommt man jede Stunde die Fehlermeldung, das beeinträchtigt das Spieleerlebnis enorm.
Mit Bonus hat man leider keine Chance, die Umsatzbedingungen zu erfüllen da die RTP absolut im Keller ist.
Aus meiner Sicht, keine Lizenz auf der Website zu sehen, was mir deutlich macht, dass es gefährlich werden könnte im Falle eines Gewinns.
Alles in allem, kein seriöses Casino und nicht zu empfehlen.
Sorry to hear about your technical issues. Sometimes this can be caused by software running in the background (such as VPN's) or slow bandwidth, however if you continue having issues, please contact our support who will help you trouble shoot your issues.
Regarding our license. You can see the direct link to our license in the footer of the all pages here is the direct link. (https://validator.antillephone.com/validate?domain=powerupcasino.com&seal_id=0b52618d1880ae805d891601b4473228d2b816eb4faf58ab8c21718a27fa0e80ee478b7619907766fc6b3ecf38f7a4f0&stamp=474a5cb3d1624d54991d1f05ab6f876f)
The casino has a wide range of games. The support is partially overloaded. Yesterday I deposited €150 because I was offered a 70% Easter bonus and 50 free spins on the homepage. After waiting 10 minutes in the chat I was told that management has decided that I won't get the bonus. I have not received an explanation. The offer was still valid for more than 6 hours at the time. You are lured here with an offer, which you then do not receive. I would not deposit here again and would not recommend it to any other player. If you already cheat with bonuses, then do this with payouts as well.
Das Casino hat eine große Auswahl an spielen. Der Support ist teilweise überlastet. Gestern habe ich 150€ eingezahlt, weil mir auf der Homepage ein Osterbonus in Höhe von 70% und 50 Freispiele angeboten wurden. Nachdem ich 10 Minuten im Chat wartete, sagte man mir, dass die Leitung entschieden hat, dass ich den Bonus nicht bekomme. Eine Begründung habe ich nicht erhalten. Das Angebot war zu dem Zeitpunkt noch mehr als 6 Stunden gültig. Man wird hier also mit einem Angebot gelockt, welches man dann nicht erhält. Ich würde hier nicht noch einmal einzahlen und empfehle dies auch keinem anderen Spieler. Wer schon bei Bonis betrügt, tut dies dann auch bei Auszahlungen.
ゲームの豊富なセレクション
Large selection of games
Große Spieleauswahl
入金後にボーナスベイトオファーが提供されない
Bonus bait offers not given after deposit
Bonus Lockangebote, die nach Einzahlung nicht gegeben werden
Our welcome bonus as well as our usual bonuses all are playable and are released as soon as the wagering requirements have been met, more details of the bonus terms and conditions can be found here - https://powerupcasino.com/en/promotions/welcome
Regarding withdrawals, these usually take between 1 to 3 days, however if we are still pending KYC documents, this time could be delayed. Please get in touch with our live support who will happily investigate your case and provide an update on your account.
As a new casino, we are striving to improve our verification times, these usually are handled with in 48 hours if all documents provided are correct and legit.
Sometimes delays are unavoidable but we agree it's not acceptable, please accept our apologies and hopefully you give us a chance to rectify this in the near future.
The only advantage of the casino is the number of games and graphics. Unfortunately, the rtp cannot be determined, the casino is focused on earnings, thousands of spins on small stakes and there are practically no wins over 2-3 times the stake, free spins happened a few times but the winnings were max 10-20 times the stake. Shock like low rtp, no fun and wins just endless spins no win,l. Responsible gaming doesn't exist, you can't ask for account closures, and you can't set limits. Chat just asks to play more and more and doesn't help with that.
Jedynym atutem kasyna jest ilość gier i oprawa graficzna. Niestety rtp nie da się określić, kasyno nastawione na zarobek, tysiące spinów na małych stawkach i nie praktycznie ma wygranych ponad 2-3 razy stawka, kilka razy trafiły się free spins ale wygrane max 10-20 razy stawka. Szok jak niskie rtp, zero przyjemności i wygranych tylko spiny bez końca bez wygranej,l. Odpowiedzialna gra nie istnieje, nie można się doprosić zamknięcia konta i nie można ustawić limitów. Chat tylko prosi o grę więcej i więcej i nie pomaga w tym.
Hey Moniqa. Thank you for the feedback, we are happy you love the look of the site and the size of our portfolio of the games.
We are sorry to hear you had a bad experience on the slots, unfortunately we have no control over the RTP of the games on our side, these are managed and built in game by their respective providers which vary from game to game.
Regarding account closures and responsible gaming, please contact our online support and they will happily take you through the process of closing your account or discuss the many options we offer regarding responsible gaming.
Regarding the payment methods, while we are still a new casino, we are working on building our payment provider portfolios too and we should have all your regions popular payment methods by next month.
