QuickWin Casino - 決済が遅延しているとのクレームがあります。

WARNING!!!

I've been waiting for my payout since March 19, 2026, and nothing is happening!!! Every day in the chat, the same promises are made!!!

Why are they doing that?

The faster they pay out, the faster I would deposit again.

WARNUNG !!!

Warte seit 19.03.2026 auf meine Auszahlung es passiert nix !!! jeden tag im Chat die gleichen Versprechungen !!!

Wieso machen die das ?

umso schneller die auszahlen umso schneller würde ich doch wieder einzahlen.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear onin,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear onin,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello

The first €500 were paid out today, will the next €500 take another two weeks? That's a real cheek from Quickwin.

I've only had problems with Quickwin all over the internet; if I had known that, I would never have deposited money there.

Hallo

Die ersten 500€ wurden heute ausgezahlt, dauern die nächsten 500€ wieder 2 Wochen? Das ist doch echt ne Frechheit von quickwin.

Im ganzen Internet nur Probleme mit quickwin hätte ich das gewusst hätte ich da nie eingezahlt.

The next €500 have been paid out; now 2 x €500 are still missing.

Do you need screenshots or something?

die nächsten 500€ wurden ausgezahlt jetzt fehlen noch 2x 500€

braucht ihr screenshots oder so ?

Dear onin, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here. and also i will need screenshots of your current withdrawal status and screenshot of money that was already paid off.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

I cannot verify my identity because the field is grey.

All without bonuses, of course.

A total of 3 x €500 have now been paid out; the last €500 payment from March 19, 2026, is still not processed.

ich kann mich nicht verifizieren weil das feld grau ist.

alles ohne bonus natürlich.

es wurden jetzt insgesamt 3x 500€ ausgezahlt die letzte 500€ auszahlung vom 19.03.2026 ist immer noch nicht bearbeitet.

Dear onin, thank you very much for your response. To better understand your current situation, could you please confirm the following details?

· Could you please clarify the exact date when you requested the withdrawal?

· Could you let us know how long did your last successful withdrawal took to be processed?

· Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

· Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

Thank you once again for your patience and cooperation.

Karla

March 19, 2026: Last payouts within 2-3 days. Instant transfer.

Status: In progress

19.03 2026 letzten Auszahlungen innerhalb von 2-3 Tagen.sofort überweisung .

Status in Bearbeitung

They simply refuse to pay out those 500 euros.

This is a real scam; I strongly advise everyone against depositing their money there.

Die wollen einfach diese 500euro nicht auszahlen.

Richtiger Betrug ich kann jedem nur abraten da sein geld einzuzahlen.

Dear onin,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel, (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear onin,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from QuickWin Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear QuickWin Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the withdrawal.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

Unfortunately, nothing has happened yet. This can't be happening anymore; I've been waiting for a €500 payout since March 19th. It's really embarrassing of Quickwin.

Every day I get the same message from them and nothing happens.

Immer noch nichts passiert leider , das kann doch echt nicht mehr sein seit 19.03 warte ich auf eine 500 euro Auszahlung, richtig peinlich von quickwin.

Jeden Tag dir gleiche Nachricht von denen und nix passiert

Dear all,

Thank you for contacting us.

We  kindly inform you that we are currently reviewing your case and will update you as soon as we have further updates.

We appreciate you reaching out to us about this matter.

Kind regards,

Quickwin

Dear QuickWin Casino,

thank you for your response.

Please keep us updated on the progress of the review and kindly provide an estimated timeframe for completing the withdrawal.

Dear onin,

thank you for your update. I understand your frustration given the delay. Please let me know if you receive any new information from the casino in the meantime.

Dear all,

Thank you for the patience.

We kindly inform you that your withdrawal is successfully completed.

Kind regards,

QuickWin Team.

Hello everyone,

thank you for the update.

Dear QuickWin Casino, thank you for confirming that the withdrawal has been completed.

Dear onin, could you please confirm if the payment has been received on your side and whether the case can now be considered resolved?

Thank you for your cooperation.

Dear onin,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear onin,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Samuel