QuickWin Casino - 選手の退出手続きが遅延しています。

I've been playing there for a while now. Deposits worked perfectly, and withdrawals up to €800 were always processed within three days. Now I've been waiting for almost a week for my withdrawal to be processed, and all I get in the live chat and via email are standardized messages saying everything is fine and I should just wait a little longer. I think I'm being strung along. It's frustrating because I've been a loyal player for a long time, and no one can really tell me why I suddenly have to wait so long. I'm worried I won't get the money.

Ich spiele schon länger dort. Einzahlungen klappen hervorragend, die Auszahlungen wurden bis 800€ immer innerhalb von 3 Tagen überwiesen. Jetzt warte ich seit fast 1 Woche auf die Bearbeitung und bekomme im Live Chat und über die Email nur standardisierte Nachrichten dass alles in Ordnung sei und ich noch etwas warten soll. Ich glaube ich werde hingehalten . Es ist frustrierend, da ich lange treue Spielerin war und mir niemand wirklich sagen kann warum ich plötzlich so lange warten soll. Hab Bedenken, dass ich das Geld nicht erhalten werde.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Gretchenfrage,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas