QuickWin Casino - 選手の退出手続きが遅延しています。

Still stuck my withdrawal at pending. Casino didnt ask me for KYC. At support, they still saying that my account is safe and i have to wait more. But its already two weeks and no change yet. Please help me if you can.

Thank you so much

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate the winnings that you have been trying to withdraw?
• Did you accumulate these winnings with or without a bonus?
• When was the last time the casino customer support communicated with you regarding the delay in processing your withdrawal requests?
• Have you contacted customer support to confirm whether any identity verification is required from your side, despite your profile indicating otherwise?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika