QuickWin Casino - 選手の退場が遅れています。

I've been waiting for my winnings to be processed and paid out since 05/06/2023. I hardly ever get any feedback from the specified casino. Patience is always requested. Haven't received a cent yet.

Ich warte seit 06.05.2023 auf die Bearbeitung und Auszahlung meiner Gewinne. Ich erhalte kaum Rückmeldungen von dem angegebenen Casino. Es wird immer nur um Geduld gebeten. Bis heute noch kein Cent eingetroffen.

Dear hilisi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful cashouts from the casino in the past? Could you please confirm that you have passed the KYC verification? Have you accumulated your winnings with an active bonus or a promotion?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas 

Dear hilisi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.