Rabona Casino - プレイヤーが賞金を受け取れずにいます。

Dear Casino Guru Team,

I would like to report a problem I had with Rabona. I requested a withdrawal on March 23, 2026, and despite all the promises to resolve the issue, 10 days have passed and I still haven't received any positive updates. I've contacted their support team several times, but they seem to be ignoring my case. I would like to point out that in addition to this withdrawal, I'm also waiting for two others made a few days apart for a total of €1110. I'm really tired of the constant promises and the silence that follows. It seems like they're just trying to stall for some reason. I find it disrespectful and unfair, and I would like you to do something to help me resolve this issue.

Thank you for your attention.

Caro Team di Casino Guru,

vorrei segnalare un problema avuto con Rabona.Ho richiesto un prelievo in data 23 03 2026 e nonostante tutte le promesse per risolvere la questione ,sono passati 10 giorni e non ho ricevuta ancora alcun aggiornamento positivo.Ho contattato il loro team di assistenza piu volte ,ma sembra che stiano ignorando il mio caso .Tendo a precisare che oltre questo prelievo sto in attesa anche di altri 2 fatti a distanza di pochi giorni per un totale di euro 1110. Sono veramente stanco delle continue promesse e del silenzio che seguono.Sembra che stiamno solo cercando di prendere tempo per non so quale ragione.Lo trovo irrispettoso e ingiusto e vorrei che faceste qualcosa per aiutarmi a risolvere questo problema.

Grazie per l attenzione

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Dear darino718,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear darino718,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear darino718,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla