Rabona Casino - プレイヤーの入金が遅れています。

Hello, I made a deposit of 40,000 CLP a day ago, and it was debited from my bank account, but it hasn't been credited to my casino account. I emailed casino support with all the evidence, but they haven't responded. I don't want to believe they're going to scam me out of my money.

I need a solution, please help me.

Hola, hace 1 dia hice un depósito de 40.000 CLP y me lo descontaron de mi banco pero no se ha cargado en el casino. Envie correo a soporte del casino con todas las evidencia y no me han respondido, no quiero creer que me van a estafar con mi dinero.

Necesito una solución por favor, ayúdenme.

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Dear Nicozmr,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Nicozmr,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika