Rabona Casino - プレイヤーの出金が遅れている。

Good evening, both times I've withdrawn my winnings from this casino it's taken much longer than the time indicated by Rabona. The first time it took more than 3 weeks. I'm afraid the same thing will happen this time. There is no explanation for this.

Boa noite, das duas vezes que levantei os ganhos deste casino que demorou muito mais que o tempo indicado pela Rabona. Da primeira vez demorou mais do que 3 semanas. Temo que desta vez vá acontecer o mesmo. Não tem explicação para isso acontecer.

Dear Mokambonomegalito,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Mokambonomegalito,

Kindly be advised that the requested withdrawal is paid into your bank account.

We are sorry for the delay, we will try our best to resolve your issue as soon as possible. 

Thank you and have a great day.

Best Regards,

Rabota Team

Good evening, I've already received the withdrawal. Case solved but with a delay compared to the time indicated by Rabona

Boa noite, já recebi o levantamento. Caso resolvido mas com atraso relativamente ao tempo indicado pela Rabona

Dear Mokambonomegalito,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru