Rabona Casino - プレイヤーの出金手続きは遅延し、ブロックされました。

Hello. I've been trying to withdraw my money from this casino for over a month. I have two pending withdrawals from April 3rd and 4th, 2026 (€470 and €480). I also have another €482 in my account balance, but I can't request a withdrawal because, about two weeks ago, without any explanation or communication, they blocked withdrawals from my account. After numerous complaints via live chat and email, and receiving no help whatsoever, I'm opening this complaint to get my money back. No one from the casino has given me any reason why they haven't paid me or why they blocked my deposits. They haven't even asked me to send any documentation. They have no intention of returning my money.

Hola. Llevo mas de un mes para intentar retirar mi dinero de este casino. Tengo 2 retiros pendientes de los dias 3 y 4 de Abril de 2026 (470€ y 480€). Ademas tengo pendientes otros 482€ en el saldo de mi cuenta pero no puedo solicitar retiro de los mismos, ya que hace unas dos semanas sin ningun motivo ni comunicación me bloquearon los retiros en mi cuenta. Tras numerosas quejas a traves del chat en vivo y también por email y no recibir ningun tipo de ayuda procedo a abrir esta queja para que me devuelvan el dinero. Nadie del casino me ha dado ninguna razon de por qué no me han pagado mi dinero ni de por qué me han bloqueado los depósitos. Tampoco me han pedido que envíe ninguna documentacion. No tienen ninguna intención de devolverme mi dinero.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila