Rabona Casino - プレイヤーの撤退が遅れています。

My withdrawal is still pending, my account doesn't require verification, I've seen many negative player comments regarding withdrawals, and their chat is biased and unprofessional. They told me that it would take 3 business days, but they didn't fulfil their promise and their excuse is that they have a high volume of requests. It seems suspicious to me; an online casino with that scope telling me this.

Mi retiro sigue pendiente, mi cuenta no requiere verificación, mucho comentario de jugadores negativos respecto a retiradas, y su chat poco objetivo y profesional, me indicaron un plazo de 3 días laborales pero no lo cumplieron y su motivo es que tienen un alto volumen de solicitudes, me parece sospechoso, un casino online con ese margen que me diga eso.

Hello Quesaca777,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rabona Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is your withdrawal pending? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

The withdrawal was requested on May 1, 2024 at approximately 5:30 p.m.

La retirada fue solicitada el día 1 de Mayo del 2024 a las 17:30 aproximadamente.

The profits were obtained with real money.

Las ganancias fueran obtenidas con dinero real.

Now they owe €1700, I will withdraw them 500 at a time for their daily withdrawal limit.

I hope they don't take as long as the previous withdrawal.

Ahora deben 1700€ , iré retirándolos de 500 en 500 por su límite de retirada diaria.

Espero que no se demoren como en la anterior retirada.

Hello Quesaca777,

As stated above, withdrawals may take up to 14 days. Can you please advise what is the current status of your withdrawals? How much did you receive so far?

Dear Quesaca777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.