Rabona Casino - 選手の退出手続きが延期されました。

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Dear Tomson8080,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Do you currently have access to your casino account?
• Have you made any successful withdrawals from your account previously?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Hello, and thank you very much.

Do you currently have access to your casino account?

I can log in, but that's all.

Have you previously made successful withdrawals from your account?

No, it would have been the first.

Were your winnings earned during an active bonus or without an active bonus? If a bonus was active, please specify which one.

No, no bonus.

Hallo, und vielen Dank

Haben Sie aktuell Zugriff auf Ihr Casino-Konto?

Ich kann mich einloggen aber mehr nicht.

Haben Sie zuvor bereits erfolgreiche Auszahlungen von Ihrem Konto vorgenommen?

Nein, es wäre die erste gewesen

Wurden Ihre Gewinne während eines aktiven Bonus oder ohne aktiven Bonus erzielt? Falls ein Bonus aktiv war, geben Sie bitte an, welcher.

Nein kein Bonus

Thank you very much for your reply, Tomson8080. Could you please forward all relevant correspondence between you and the casino to kristina.s@casino.guru? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

Dear Tomson8080,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru