Raging Bull Slots Casino - プレイヤーのアカウントは、閉鎖申請にもかかわらず、引き続き有効な状態です。

I am filing a complaint against Raging Bull Slots for failing to honor a responsible gambling request.

I informed support that I had a gambling addiction and asked for my account to be permanently closed many times starting in 2024. The requests were all denied and my account remained active, or was temporarily suspended and reactivated. I continued receiving promotional emails and was allowed to keep depositing funds.

After this request, I made additional deposits totaling approximately at least $70K. I have documentation of at least one closure request, marketing messages received afterward, and all deposit transactions.

I am requesting a review of this case and reimbursement of deposits made after my account closure request.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear returner25, thank you very much for submitting your complaint. I am truly sorry about your negative experience with Raging Bull Slots (https://www.ragingbullslots.com/). Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm whether you currently still have access to your account?
• Could you please advise on the timeline of the events? When did you last request a elf-exclusion from Raging Bull Slots Casino?
• Could you please confirm whether you have passed the KYC verification in this casino?
• Could you please share your communication with the casino? You can send emails or chat transcripts to my email at attila.g@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear returner25,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru