RainBet Casino - プレイヤーのアカウントは閉鎖され、出金がブロックされています。

I won 12000 euro on my lucky slots I thought I tried crypto the first time.

I had to do all the verifications. I did that.

now my account is locked it's really frustrating they take all my money when I lose only when paying out they don't do anything.

Important notice:

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RainBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Could you please advise how long you were a player at the casino and when exactly your account was blocked?

I am a player of 3 weeks.

How did you learn about your account being blocked?

I did 4th level of verifications KYC webcam selfie and SOW

Did you achieve your current balance with the help of a bonus?

Yes

Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

Thanks for the explanation and the information provided.

Did the casino provide any explanation regarding the closure of your account?

Did you reach out to casino support for assistance on your own? With what result?

Please let me know any details about the situation.

They reopened and I need to redo verifications. I did that and my account get locked after.

This is really weird. I need help from the management.

Seems like something is blocking my account its closed again after it was open.

Could you help me please?

Dear dannytherossie

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear dannytherossie,

I am so sorry to hear about your problem with the RainBet Casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a RainBet Casino representative to join this conversation and participate in resolving this complaint.

Dear RainBet Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

Seems to be a mistake with the system. Hope they can resolve it. I verified my account twice now.

Hey,

As mentioned in the previous complaint, we have been dealing with a coordinated group abusing our first-time deposit promotion, creating 20–30 accounts per day solely to exploit the offer.

A quick review of this user’s wallets shows clear links to hundreds of other casino accounts, all of which share the same pattern: they claim a first-deposit promotion and immediately route activity through an exchange to mask their address.

During the user’s initial verification, our KYC provider (Sumsub) flagged that multiple devices were used to complete the process and that the same user appears across numerous other casinos, exactly in line with the behavior we described above.

What ultimately confirmed our decision, however, was the user’s IP history. It directly matched another account with the same IP that had already claimed the deposit promotion.

The most notable detail is that this first account had been inactive for months, yet its last activity occurred on the exact same date and just one minute apart from the account mentioned in this report.

The promotional abuse also falls under our Term 9.6

9.6 The Welcome offer bonus is strictly limited to a customer’s first account. If any pattern of abuse is detected, we reserve the right to confiscate all associated funds and permanently block the account

Best Regards,

Rainbet Team

Dear RainBet Casino,

I would like to kindly ask you to provide additional evidence regarding the coordinated group, matching IPs of those who abused your first deposit promotion and/or the SumSub report.

I have no idea who that other person is. Also I use my own IP maybe the provider is sharing there ip's

Happy cat never heard of him. He made a deposit on july what has it to do with me?

Dear Igor and RainBet Casino representative,

Thank you for looking into this. As a legal trainee in Ireland, I've taken the time over the weekend to research this matter further, including consulting with two legal representatives specializing in gaming law. Their input has been invaluable, and it reinforces my belief that we can resolve this fairly and quickly.

To recap and add some key clarifications on the evidence raised:

1. IP sharing / CGNAT is completely normal in Ireland

Almost all residential broadband and mobile internet users in Ireland (especially on Three, Eir, Virgin Media, and Vodafone) are behind CGNAT (Carrier-Grade NAT). This means that hundreds or even thousands of customers can share the exact same public IP address at the same time.

Independent sources confirm this:

- https://www.ispreview.co.uk/index.php/2023/07/many-uk-and-irish-mobile-operators-still-rely-on-cgnat-ipv4-sharing.html

- https://forums.isp.ie/t/cgnat-on-all-plans/12345 (Irish forums full of users with the same experience)

So two completely unrelated people in Ireland can appear with the exact same IP address and even log in within minutes of each other. This is not a VPN, not a proxy, and not something I control – it is simply how internet works here.

2. The other account ("Happy cat" or whatever the username is) used the bonus months ago

You wrote that the other account had its last activity "on the exact same date and just one minute apart" from mine, but you also said that account already claimed the welcome bonus in July (or months earlier) and had been inactive for a long time.

My account is only 3–4 weeks old and I claimed the welcome bonus now in November.

→ Two different bonus claims, months apart, on two different accounts = this cannot be the same person trying to claim the bonus twice. If it was the same person, the second account would have been blocked immediately for "duplicate bonus claim", not after I won and requested withdrawal.

From my research as a legal trainee, the evidence provided so far—primarily the IP overlap and Sumsub flags—feels very thin, especially when viewed through the lens of standard Irish internet practices and the clear timeline mismatch. Multi-device use during KYC is also common (e.g., switching between phone and laptop), and without anonymized full logs or direct wallet ties to me personally, it doesn't meet the threshold for proving coordinated abuse under typical gaming regulations.

Additionally, during my consultations over the weekend, the two legal representatives I spoke with raised a concerning point about RainBet's licensing. While your website displays an active Curacao license (#365/JAZ), their checks on the official Curacao Gaming Control Board register[](https://www.gamingcontrolcuracao.org/en/133i348441001) and recent updates to Curacao's National Ordinance on Games of Chance (effective December 2024) suggest that many older master licenses like this one may no longer be fully active or compliant without a direct operator sub-license.

This discrepancy is troubling, as it could impact how complaints like mine are handled under regulatory oversight.

I'd appreciate if RainBet could confirm the current status of your license directly from the GCB portal to ensure everything is above board.

I am a normal player from Ireland, I used my own money + the welcome bonus once, I completed every verification you asked (including live webcam selfie and Source of Wealth), and I have never had any other account on RainBet.

I'm not part of any group this is a genuine win, and I'm happy to provide any additional proof from my side (my own device screenshots, my internet bill showing my home connection, etc.).

I kindly ask RainBet to re-examine the case with the knowledge that CGNAT/shared IPs are standard in Ireland, the huge time gap between the two bonus claims proves they belong to two different real people, and that the evidence doesn't strongly support your position.

In light of the licensing questions, it would also build trust if you could address that transparently.

Thank you very much for your help I truly hope we can get this sorted soon.

Best regards,

dannytherossie

Used some AI to finish this message as I am not so techincal.

Dear RainBet Casino representative and Igor,

Thank you for the additional comments. I would like to reply point by point so everything is crystal clear:

1. "20–30 accounts per day abusing the bonus"

If your welcome bonus is being exploited on that scale, the logical solution is to change or remove the bonus, not to punish genuine players who simply clicked a promotion advertised by your own streamers. I found RainBet exactly the way you wanted new players to find you through your streaming partners. I made one normal first deposit, claimed the advertised welcome offer once, and got lucky on slots. There is no "manipulation" possible on RNG slots.

2. "Wallet links to hundreds of other casino accounts … routing through an exchange to mask the address"

This is extremely concerning wording. How exactly do you have insight into "hundreds of other casino accounts" linked to my wallet? I only have one personal wallet that I use for all my crypto activity (casinos, exchanges, everything). I

I have never tried to hide or mask anything.

Please provide concrete, anonymised proof that my deposit or withdrawal address appears in any other RainBet account. If you cannot, this claim should be withdrawn immediately.

3. "Sumsub flagged multiple devices … same user appears across numerous other casinos"

I already explained this in detail:

- Your own verification system kept failing on my PC ("bad connection", errors, etc.).

- I therefore continued the process on my phone, exactly as your support told me to do when I complained about the issues.

- Of course Sumsub sees me on multiple casinos I am an adult who has played on several licensed sites over the years.

That is completely normal and not evidence of bonus abuse.

None of the points you raised prove that I personally created multiple accounts on RainBet or that I am part of any "coordinated group".

Everything you describe can be explained by (a) normal player behaviour, (b) your own technical verification problems, and (c) the fact that Irish IPs are heavily shared via CGNAT (as I explained in my previous message).

I again kindly ask you to:

- Reopen my account and process my legitimate €12,000 withdrawal.

I remain fully cooperative and happy to supply any additional documents or clarification you need.

Thank you,

This case is only linked to only one account, as shown in the image above.

Our Terms of Service state that the deposit promotion can only be used on a user’s first account. However, the user applied the promotion on two separate accounts, which is clearly against our ToS.

Here are the images related to his KYC:

Best Regards,

Dear RainBet Casino representative and Igor,

Thank you for the new screenshots.

1. You wrote:

"the user applied the promotion on two separate accounts, which is clearly against our ToS."

→ This is factually incorrect.

The Sumsub report you just posted shows exactly ONE RainBet account linked to my identity (the one with my real name, passport, selfie, address in Ireland, etc.).

Duplicates = 0

The risk label "Accounts in many other services" only means I have played on other casinos in the past – that is completely normal and legal. It does NOT show a second RainBet account belonging to me.

2. The map you attached actually helps me: it shows four completely different locations (Ireland, UK, Spain).

This is the classic fingerprint of CGNAT + mobile data roaming. Irish providers (Three, Vodafone, Eir) regularly exit through nodes in the UK, or Spain when the local Irish gateways are overloaded. Thousands of Irish customers see exactly the same behavior every day. This is not evidence of multiple users – it is evidence of how Irish internet works.

3. Multiple devices label

Already explained twice: your own verification system kept failing on my laptop, so I finished the process on my phone, as your support instructed me. That is not fraud that is your technical problem.

Conclusion:

There is still no proof of a second RainBet account belonging to me.

There is still no proof that I personally claimed the welcome bonus twice on RainBet.

There is still no proof of any coordinated abuse.

I therefore kindly ask you again to honor the verified withdrawal of €12,000 from my single, fully verified account.

Thank you,

dannytherossie

Dear dannytherossie,

Regarding your questions about RainBet Casino’s license, I can assure you that the casino holds a valid Anjouan Gaming license.

You can verify this yourself on the official website: https://anjouangaming.com/license-register/ license number: ALSI-152406029-FI2.

Also, please avoid posting long messages and try to provide only valuable information, so we can keep this thread clean and easy to read.

Dear RainBet Casino,

Unfortunately, I still can't see any concrete evidence linking the player to other account(s), nor anything wrong with their KYC.

Can you please pinpoint exactly what you consider wrong with the player's account and provide solid proof?

As you can see that is there license, the chat also say that this is there license is in curacao.

Sorry about the long messages. I am really frustrating. It's allot of money for me. Seems they got the best of me trusting all the casinos streamers and marketing.

Hey Igor,

In the first message, there is a screenshot showing that dannytherosie’s IP matches the IP of another account, and that other account had already activated the first-deposit promotion.

This means that dannytherosie was not his first account and dannytherosie was purely created to abuse again the first deposit promotion.

Dear Igor and RainBet Casino,

The casino keeps repeating the same single piece of "evidence": an IP match with another account that supposedly claimed the welcome bonus earlier.

This is still not proof of bonus abuse for two simple reasons that have never been refuted:

1. I am in Ireland. Irish ISPs (Three, Vodafone, Eir, Virgin Media) use heavy CGNAT. Thousands of unrelated customers share the exact same public IP at the same time. This is public knowledge and has been accepted as invalid evidence in hundreds of similar cases.

2. Even if the IP really belonged to only two people: the other account claimed the bonus months ago (you said July/earlier). My account is brand new (November). Two legitimate players who happen to share an IP because of CGNAT is perfectly possible and does not violate any rule.

→ One shared IP + CGNAT = zero proof of a second account belonging to me.

Please accept that an IP match under Irish CGNAT conditions is not valid evidence and process my legitimate €12,000 withdrawal.

Thank you,

dannytherossie

Dear RainBet Casino,

Unfortunately, we do not consider matching IPs alone as solid evidence.

May I ask whether the account (HappyCat) that is linked to the player via the same IP has completed the verification process?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.