RainBet Casino - プレイヤーの入金が応答しません。

This casino Rainbet, i told them many times my bank was trying to get my money back since there casino is an offshore company.

They haven’t answered my emails at all, the money was etransfered from "************@gmail.com"

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Dear austin123,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with RainBet Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Do I understand correctly that you wish to withdraw your deposited funds without any gameplay?
• Have you been asked to pass the KYC verification?
• How long have you been a player at this casino, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Yes I do want to withdraw my funds but my accounts were banned and they claim there are "no funds" on my accounts. I didn’t have to pass a KYC and I was a player from July- October.

Dear austin123,

thank you for your reply.

Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Yes I will, sending now.

Dear austin123,

thank you for your reply and email.

Regrettably, we are unable to assist with matters involving cybercrime. If your personal information or possessions have been stolen and subsequently misused, this situation falls under the jurisdiction of the police and your financial institution rather than a mediator such as ourselves. Please understand that we do not have the legal authority or investigative resources to identify or pursue any individuals who may be responsible.

From our perspective, responsibility for this incident rests with the perpetrator of the crime, not with the casino. For your protection and the best chance of recovering your funds, I strongly recommend reporting the matter to your local authorities and contacting your bank as soon as possible.

I am truly sorry that we cannot offer further assistance in this case.

As a result, this complaint will now be closed.

All the best,

Katarina