RainBet Casino - 本人確認の問題により、プレイヤーのアカウントは閉鎖されました。

I opened my Rainbet account around August 2025. At first, I placed a few bets , played some roulette live and made maybe two or three withdrawals; at that time, the bookmaker didn’t require any verification from me. Then I didn’t use the account for a few months. I started using it again around May 15 of this year. I placed a few bets, and my account balance was 108 euros. I requested a withdrawal and was asked to verify my account. After completing it, I received a notification that the verification was successful. A few minutes later, 108 euros disappeared from my account, and when I asked in the chat, I was told that my verification was deemed fraudulent. I’ll be honest—I was really surprised. I have no idea on what basis the bookmaker wrote such a thing. There was absolutely no violation of their terms and conditions. I sent my ID and my bank statement, which is probably obvious. To me, it’s absurd that the bookmaker is blocking accounts and stealing money based on something that’s nonsense. I’ve emailed them but haven’t received a response. Please help me get my money back. 

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify which bets you placed on 15 May, when you started using your RainBet Casino account again?
• Which documents did you submit to the casino for the verification of your account?
• Please forward the message you received from customer support regarding the confiscation of your winnings to veronika.f@casino.guru. Alternatively, you may also upload screenshots directly to this complaint thread.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika