Rajabets Casino - 閉鎖リクエストにもかかわらず、プレイヤーのアカウントはアクティブなままです。

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please forward me the original self-exclusion requests you sent to the casino at veronika.f@casino.guru? Please forward me the full emails, not just screenshots.
• Have you tried contacting the casino via live chat or other communication channels after you did not receive any response to your emails?
• Have you passed the full KYC verification at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi Veronika, my gaming profile from Rajabets is full KYC verified. I have just forwarded the original self-exclusion emails to you. I have also sent a separate email with 11 PDF attachments of the deposit confirmations I received from Rajabets after my request was ignored, totaling ₹38,625. I am requesting a full refund of this amount as these deposits were accepted in direct violation of my permanent self-exclusion request. Please let me know if you need anything else.

Regarding the Live Chat:

Yes, I contacted Rajabets via Live Chat multiple times. When I asked to be blocked, the agent explicitly told me 'that is not possible now' and ignored my request. I do not have the chat transcripts as the window refreshed, but the failure to act on my request led directly to my further losses.

My Formal Request for Resolution:

Due to this gross negligence of Responsible Gambling duties, I demand the following immediate actions:

Full Refund: A complete refund of the ₹38,625 deposited after my self-exclusion requests were ignored.

Permanent Account Closure: Immediate blocking of my current gaming account (my Rajabets gaming account).

Blacklisting of my Contact Details: My phone number and email address associated with this account must be permanently blocked from Rajabets system to prevent any future registration.

Government ID Block: My KYC documents (Government IDs) must be blacklisted in system so that I can never open another account with Rajabets under my identity.

Thank you for your emails. Have you ever received any response from the Rajabets Casino support email at all?

Am I correct in understanding that your account is still open?

Dear Veronika,

Thank you for getting back to me.

To answer your questions: No, I have not received any response from Rajabets Casino support at all, despite sending them my proof and requests. My emails have gone completely unanswered.

Regarding my account, yes, you are correct. My account is still fully open and very much accessible. I can log in and deposit right now, even though I have clearly expressed my situation to them. This is very distressing for me as I am trying to stop gambling.

Please let me know what the next steps are in the mediation process.

Dear Veronika,

​I am writing to update my claim with critical new evidence. Because Rajabets has completely ignored my pleas for a block and kept my account accessible, I have suffered a severe relapse.

​I have made 4 additional deposits that must be added to my refund claim:

​Feb 11, 2026: ₹2,500.00

​Feb 15, 2026: ₹2,300.00

​Feb 17, 2026 (12:05 PM): ₹1,000.00

​Feb 17, 2026 (10:44 PM): ₹1,000.00

​These new deposits total ₹6,800, bringing my total claim to ₹45,425. I am attaching the receipts for these transactions. This clearly proves that Rajabets is providing zero protection to a player who has explicitly stated they have a gambling problem. Please update my case immediately.

I have also sent you an e-mail with all these recent relapse deposits proofs.

Dear kirukaru

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martin (martin.l@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear kirukaru,

I am sorry to hear about your troubles. I am Martin and you might remember me from the previous complaint you had opened against Rajabets Casino. After reviewing the evidence submitted in this new complaint, we understand that you have only marked your previous complaint as resolved, because the casino has offered you a bonus, supposedly in exchange for closing the complaint.

This would of course go against all responsible gambling principles, and as this seems to be the only reason you have marked the previous complaint as resolved, I have decided to reopen it and continue our discussions there. This complaint will now be closed as a duplicate.