RakeBit Casino - プレイヤーのアカウントは「不正な賭け」のため閉鎖されました。

Hello everyone. I want to leave a complaint about this casino. I registered an account. I made 6 bets. They took my money, I wrote to support and they said my account was blocked. I wrote to the moderator in Telegram and he replied that I made "bad bets". I have all the screenshots of the bets. And screenshots of communication with support. There are also screenshots of bets and withdrawals.The bets were mine personally and I confirm that I bear responsibility for this. I think it's just a scam casino that in case of a big win from a deposit - does not pay people money. I will not leave it like this. I will ruin their rating.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you pass the verification before you lost access to the account?  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,  

Katarina

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If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

1.sport

2.no

3.no

Hello,

thank you for your reply.

Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Hello,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I wrote to you at the email you gave me more than a week ago

 [email protected]

I will duplicate the message to your email

Hello,

thank you for your reply and email.

After a thorough review of the screenshots provided, it appears that if your account has been blocked and you only placed bets on sports betting, the casino may have detected certain activity that led to this decision. Unfortunately, we don’t have enough expertise or access to tools that would allow us to properly evaluate disputes related to sports betting.

This means we wouldn’t be able to correctly interpret the results of the casino’s internal investigation or fairly assess the situation from both sides. Please know that we do not consider your complaint to be unjustified — we simply aren’t in a position to judge it appropriately.

We would genuinely like to assist you further, but given the circumstances, it is not possible at this time. With that, we are now forced to close this complaint.

We’re sorry we couldn’t help you resolve this issue, but please don’t hesitate to reach out to us in the future if you encounter any problems with this or any other casino. We’ll be more than happy to do our best to assist you.

All the best,

Katarina