RealSpin Casino - プレイヤーの出金が遅延し、アカウントが閉鎖されました。

I am submitting this complaint regarding an unresolved withdrawal and prolonged lack of communication from RealSpin.

On April 9th, 2026, my account was accessed without authorization, which led to my account being suspended while the situation was investigated. The account remained suspended until April 29th, when I received an email from the KYC Team informing me that my account would be permanently closed after I had the opportunity to withdraw my remaining available balance, which was 72,051.40$ at that time.

However, when I attempted to log into my account later that same day, I discovered that the account had already been closed.

Later on April 29th, Customer Support informed me by email that my withdrawal had already been approved and that my account therefore remained closed.

As of today, 26 days later, I still have not received any payout, nor have I received any clarification regarding:

the exact approved withdrawal amount,

the payment method,

or the expected processing timeline.

During this period, I have sent multiple follow-up emails to both Support and the KYC Team, and I have contacted Live Chat support multiple times requesting updates regarding the status of the approved withdrawal.

None of my follow-up emails have received a response. Each time I contacted Live Chat support, I was simply advised to send another email to support, as the agents stated they could not provide any further information regarding my case.

No substantive update has been provided since April 29th.

I began playing on the site in late March 2026 and had previously completed the KYC verification process successfully. I was also able to complete two successful withdrawals prior to this situation, for amounts of 2,000$ and 7,900$.

At this point, I am simply requesting:

confirmation of the exact approved withdrawal amount,

confirmation of the payment method,

and a clear update regarding the status and timeline of the approved withdrawal.

Any help regarding this matter would be greatly appreciated.. I can provide screenshots of my account balance from April 28th (the day before my account was closed).

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Dear jared888,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the unresolved withdrawal and lack of communication from RealSpin.

To better assist you and understand the situation fully, could you please provide us with more details by answering the following questions:

• You mentioned that your account was accessed without your authorization. Could you please expound on this?
• You said there was an investigation. What was the result of the investigation? You can post screenshots or send them to jean.s@casino.guru.
• Did you achieve your casino account balance with the help of a bonus?

Your cooperation in providing these details will help us investigate and work towards a resolution of your case.

Thank you in advance for your reply.

Best regards,

Jean