Revolution Casino - プレイヤーのアカウントが予期せず閉鎖されました。

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear nancy74,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise how long have you been registered in Revolution Casino?
• Did you pass the verification before you lost access to the account?
• Could you please advise on your deposit history in Revolution Casino? Have you made any successful withdrawals in the past?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila G.

Hi,

• I signed up to Revolution Casino on December 24th
• The casino never asked me to do any verification as they didn't consider it necessary
• I can't access to the deposit history considering that the account is disabled, but I made 2 or 3 deposits and I have withdrawn 100€ in the past (December 30th) but now they are not keen on paying my 161€ balance

I hope you guys can help me recover my funds

Dear nancy74, thank you for your response.

Could you please confirm whether there are any official documents in your possession, noting the name you have used to register in the casino?

Thank you in advance for your reply.

As I explained in the first post, the name used to sign up was Nancy, which is the name I go by in everyday life (I didn't think too much about it and just used that one when signing up), but my legal name is Nunzia. Every other info in my casino account is correct.

Of course in official documents my name is Nunzia and I can do kyc if it's needed in order to correct the name in the casino details.

Dear nancy74,

Thank you for your response.

After careful consideration, we regret to inform you that we are unable to assist you further with your complaint based on the information you have provided. Unfortunately, the fact that you did not register using your real name poses a significant barrier for us to address your case effectively.

As a result of this, we will have to proceed with rejecting your complaint. We truly appreciate your understanding in this matter. I sincerely apologize that we could not assist you more effectively in this specific situation, as our primary goal is to help players resolve their issues whenever possible.

Please remember that you are always welcome to reach out to us again if you encounter any problems with this or any other casino in the future. Whether you have a question, a concern, or a new issue that requires attention, our team is here and ready to support you.

Best regards,

Attila