Revolution Casino - プレイヤーの出金は本人確認のため遅延しています。

I have 3 withdrawals for $750 each that were made May 10-11-12 (2026) I won $26000 may 25 and was triggered on may29 for kyc verification. I sent all documents that were requested may 30 and have not received any updates since. I’ve sent several emails asking for updates only to receive generic emails in response woth no actual timelines to when my verification will be done or if there is anything wrong with the documents I have submitted.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate the winnings you are trying to withdraw?
• Did you accumulate your winnings with or without a bonus?
• Which documents have you submitted to the casino for verification?
• Have any of your documents been reviewed and approved by the casino's relevant department?
• When was the last time you were asked to submit a document for account verification, and which document was it?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika