Revolution Casino - 賞金の出金が遅延しています。

I've requested three withdrawals for a total of €1,410. I checked to see if I needed to send any additional information, and the website indicates they have all the necessary information. The withdrawals are pending verification, and the chat tells me it can take up to three days (although they specified it used to be less), but two of the three withdrawals have already received three days, and I haven't heard anything. I've tried contacting them again via chat, but access isn't working. However, they don't offer any problems with making deposits.

He solicitado 3 reintegros por un total de 1410 euros. He revisado si hacía falta enviar algún dato más y la página indica que disponen de todos los datos necesarios. Los retiros se quedan pendientes de verificar y desde el chat me indican que pueden pasar hasta 3 días (aunque especificaron que solía ser menos) pero, ya han pasado estos días en dos de los tres reintegros y no tengo noticia alguna. He intentado volver a contactar por chat y no funciona el acceso. Sin embargo para hacer ingresos no ponen problema alguno.

Dear Rociflin,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Rociflin,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello, I've received two of the three payments. €500 remains outstanding. I keep asking for it, but they make excuses. In fact, I requested a subsequent withdrawal of €200, and they did accept that one. The truth is, this casino leaves a lot to be desired.

Hola, he recibido 2 de los 3 pagos. Quedan pendiente 500 euros. No paro de reclamarlos pero ponen excusas. De hecho, solicité un retiro posterior de 200 euros y ese sí me lo hicieron. Lo cierto es que este casino deja mucho que desear.

It goes on like this... and I can't talk to anyone, not even by chat or email. This seems like a huge scam.

Así sigue… y no soy capaz de hablar con nadie ni por chat ni por email me contestan. Esto parece una estafa enorme

Thank you Rociflin for all the information provided. I will now forward your complaint to my colleague Jana (jana.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Rociflin,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Revolution Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Today I was told it was in the final verification step and that I'd have it soon. But I still don't have it.

Hoy me han dicho que estaba en el último paso de verificación y que pronto lo tendría. Pero sigo sin tenerlo

Dear Rociflin,

what is the current status of your withdrawal?

As of yesterday, it was still the same. A guy in the chat room told me to cancel and re-request via bank transfer because it's faster and because the finance department didn't provide a reason for the delay or a solution. I canceled the withdrawal as recommended and re-requested via bank transfer. We'll see if it's true or if they're still giving me the runaround. I did what he told me because he was the only one who gave me a response outside of the usual back-and-forth from this casino's customer service.

Hasta ayer seguía igual. Por el chat hablando con ellos, me dijo un chico que cancelara y volviera a solicitarlo vía transfer porque es más rápido y porque el dpto financiero no daba un motivo del retraso ni tampoco solución. Cancelé el retiro tal y como me recomendó y volví a solicitarlo vía transfer. Veremos si es verdad o siguen dando largas. Hice lo que me dijo porque fue el único que me dio una respuesta fuera del corte y pega habitual por parte de la atención de este casino.

Dear casino,

could you please state the reason why the player's withdrawal has not yet been processed?

Dear Rociflin,

As per checking your account, we can see that your withdrawal 's :-

• Attempted on March 15th, was processed and sent from our side on March 19th, 2025.

• Attempted on March 16th, was processed and sent from our side on March 20th, 2025.

• Attempted on March 20th, was processed and sent from our side on March 24th, 2025.

• Attempted on April 8th, was processed and sent from our side on April 12th, 2025.

Currently, there is only one pending withdrawal request, attempted on April 15th, which should be processed from our side at the earliest as possible.

We hope this helps clarify the matter for you. Please let us know if you need any further details.

Our team wishes you all the best for your future activities!

Best regards,

Revolution team.

Yesterday (finally) I received my withdrawal. Thank you.

Ayer (por fin) recibí mi retiro. Gracias.

Dear Rociflin,

what is the current pending balance to be withdrawn?

Right now, 480 euros, which I recently requested. On another note, I'd like to point out that when I accessed the website, a message appeared blocking access from a regulated gaming company in Spain, indicating that the website is unlicensed and is being used to steal data. I'd like to know why you're asking this on a supposedly official website.

Ahora mismo 480 euros que he solicitado recientemente. Por otro lado, me gustaría comentar que al entrar en la web aparecía un mensaje bloqueando el acceso por parte de juego regulado en españa donde indicaba que la web no tiene licencia y que se usa para robar datos. Quisiera saber porqué pibe esto en una supuesta web oficial.

Dear Rociflin,

could you please provide us with the screenshot?

I can't because I didn't take a screenshot. I tried again a few hours later, and the website redirect changed from www.revolutioncasino2232.com to www.revolitooncasino42.com. This happened when I went to the link directly from this page.

No puedo porque no hice pantallazo. Lo intenté de nuevo a las horas y, el redireccionamiento de la web cambió de www.revolutioncasino2232.com a www.revolitooncasino42.com . Esto pasó yendo al enlace directamente desde esta misma página.

And again, I have 3 withdrawals (because they only allow a maximum of 500), and the first one is already late. A casino that doesn't pay out when it says it will leaves a lot to be desired and instills a lot of distrust. I don't understand this unless I'm thinking really badly.

Y de nuevo, tengo 3 retiros (porque solo deja sacar un máximo de 500) y, con el primero ya van tarde. Un casino que no paga cuando dice deja mucho que desear y causa mucha desconfianza. No entiendo esto a no ser que me ponga a pensar muy mal.

Dear Rociflin,

As per checking your account, we can see that your withdrawal request was processed and sent from our side on 22nd April, 2025.

The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.

Our team wishes you all the best for your future activities!

Best regards,

Revolution team.

Dear Rociflin,

please keep us updated when you receive your funds.

I confirm that I have (finally) received all the requested withdrawals. Thank you for your help.

Confirmo que (por fin) he recibido todos los retiros solicitados. Gracias por vuestra ayuda.

Dear Rociflin,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Jana

Casino.Guru