RickyCasino - プレイヤーのアカウントが不当に閉鎖されました。

Hello

They closed accounts with Dama almost everywhere when I won several tons with Dazardbet. Just casino and sports good luck struck. Dazard put the rest of the money that was in the account neatly and before that, he withdrew everything neatly. Then these other bags here one by one the problem is solved, at least some of them don't like to "follow the rules."

I made 2*400 deposits to RickyCasino now and previously one 400 deposit was made and the withdrawal worked normally with it.

Now 1-2 weeks ago when I tried to withdraw 1000-1400, they complained 4-5 times that the turnover had not been done enough, even though the first time it was over x3, i.e. +3k, and each time I did +1.5k more.

Now they say that I managed to break some rule. I played the same way everywhere and the payments came normally, DailySpin most recently gave me a 2.38k withdrawal for a 1k deposit and it came out in an hour today, I played exactly the same way there.

So now they are "good-naturedly" returning me 400 euros as a gesture of goodwill.

I never lost a deposit there, so the worst case scenario should be 800e back, but they should really put in 1060e, but I can let that 260 go as a "goodwill gesture"

Here, the bonus balance and cash balance are not mixed and the rules do not prohibit mixed sports and casino gambling, which is why cash was always safe.

I'll post attachments later if you need them, but here's the email they sent:

Hello Ilkka,

Following a review of your account activity, it has been restricted in accordance with our Anti-Fraud Policy.

However, as a gesture of fairness, we are prepared to refund the EUR 400 amount of your last deposit. In order to proceed with this refund, please provide your bank account details in the following format, so that our Finance Department can arrange the transfer:

Account holder's name: X (full name should be provided)

Bank name: X (full name of the bank)

Bank address: X (physical address: city, street, building)

Account number: X

IBAN: X

SWIFT (or BIC): X

Once we receive the requested information, we will forward it to the relevant department for processing.

Kind regards,

Rickycasino Support Team

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I gave my bank details, 400 is better than a complete robbery, but I really didn't cheat anything from there, they are currently cheating me out of 400

Hei

Laittoivat tilit Damalla lähes kaikkialla kiinni kun voitin Dazardbetillä useamman tonnin. Ihan vaan casino ja urheilu hyvä tuuri iski. Dazard laittoi loput rahat mitä tilillä oli nätisti tulemaan ja sitä ennen nosteli nätisti kaikki. Sitten näitä muita kassuja tässä yksitellen ongelma ratkotaan, eivät osa ainakaan tykkää "noudattaa sääntöjä."

2*400 talletukset tein RickyCasinolle nyt ja aiemmin oli yksi 400 talletus tehty ja nosto toimi sen kanssa normaalisti.

Nyt 1-2 viikkoa sitten kun yritin nostaa 1000-1400 summaa, valittivat 4-5 kertaa että kierrätystä ei oltu tehty tarpeeksi vaikka jo ekalla kerralla oli yli sen x3 eli+3k ja joka kerralla uudestaan tein +1,5k lisää

Nyt sit sanovat että jotain sääntöä onnistunut rikkomaan. Samalla tavalla pelannut kaikkialla ja maksut tullut normaalisti, DailySpin viimeisimpänä antoi 1k talletukselle 2,38k noston ulos ja tuli tunnissa siis tänään, ihan täysin samalla tavalla siellä pelasin.

Eli nyt ovat "hyvää hyvyyttää" palauttamassa minulle yhden 400e hyvä tahdon eleenä.

En koskaan talletusta sinne hävinnyt näistä joten huonoin keissi pitäisi olla 800e takaisin, mutta 1060e kuuluisi heidän oikeasti laittaa, mutta voin antaa tuon 260 mennä "hyvän tahdon eleenä"

Täällä bonus saldo ja käteis saldo ei ole naimissisa keskenään ja säännöt ei kiellä urheilu ja kasino sekapelaamista, siksipä käteinen oli aina tallessa.

Laitan liitteita myöhemmin jos tartte mutta tässä vielä niitten sähköposti minkä laittoivat:

Hello Ilkka,

Following a review of your account activity, it has been restricted in accordance with our Anti-Fraud Policy.

However, as a gesture of fairness, we are prepared to refund the EUR 400 amount of your last deposit. In order to proceed with this refund, please provide your bank account details in the following format, so that our Finance Department can arrange the transfer:

Account holder's name: X (full name should be provided)

Bank name: X (full name of the bank)

Bank address: X (physical address: city, street, building)

Account number: X

IBAN: X

SWIFT (or BIC): X

Once we receive the requested information, we will forward it to the relevant department for processing.

Kind regards,

Rickycasino Support Team

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Annoin pankkitiedot, kun 400 parempi kuin täysryöstö, mutta tosiaan mitään en sieltä huijannut he huijaavat multa tällä hetkellä 400

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RickyCasino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• Could you please share a more detailed timeline of events regarding your gameplay? (date of the deposit, datewhen the bonus was played, date of the payout requests)
• Could you please specify which bonus you activated and played? Have you completed the wagering of the bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Well, you have to dig up the dates separately, but I took that welcome bonus when it comes automatically and put 400e in cash on betting and lost the bonus money on the slot machine and did the same thing again and the bets paid out, I don't remember what I paid, but I continued to make bets after that and the balance was 1400, so cash and the withdrawal problems started.

The rules do not prohibit this activity and I always make sure that because you never win anything at a casino, so this way you test your luck. I do the same at LuckyHils casino now and everything works perfectly there, a really good casino.

Is that as accurate information as possible necessary?

And so I did the same thing with my first withdrawal and they paid out nicely + the result, so I deposited 400 and withdrew 600.

No päivämäärät pitää kaivella erikseen, mutta otin tuota tervetulo bonusta kun se tulee automaattisesti ja laitoin 400e käteisen vedonlyöntiin ja bonusrahat hävisin kolikkopeliin ja tein saman uudestaan ja vedot antoi mitä antoin en muista mutta jatkoin sen jälkeen vetojen tekemistä ja saldo kävi 1400 siis käteinen ja alkoi nosto ongelmat.

Säännöissä ei kielletä tätä toimintaa ja varmistan aina sen koska casinolla ei ikinä voita mitään, niin tällä tavalla tulee testattua onnea. LuckyHils casinolla nyt teen samoin ja siellä toimii kaikki täydellisesti, todella hyvä casino.

Onko nuo mahdollisimman tarkat tiedot tarpeen?

Ja siis eka nosto tein täysin samoin ja hienosti maksoivat + tuloksen eli talletin 400 ja 600 nostin

RocketPlay I just paid off the remaining balance and Dazardbet did it earlier and the same rules with them. I was a VIP customer at Dazard

So 1060 should come from RickyCasino

RocketPlay juuri maksoin loppusaldon pois ja Dazardbet teki aiemmin ja samat säännöt näillä. VIP asiakas olin Dazardilla

1060 pitäisi siis RickyCasinolta tulla

Nyt pyysivät pankkitiedot uudestaan vaikka ne jo toimitin ja uhkaavat ettei maksa mitään jos niitä ei lähetä jotenkin täydellisesti oikein:

Dear Ilkka,

Please provide your bank account details exactly in the following format so we can process the deposit refund. The information must strictly follow the format provided; otherwise, we will not be able to proceed with the refund.

Account holder's name: X (full name should be provided)

Account holder's address: X (physical address: city, street, building, postal code)

Account holder's email address: X

Account holder's date of birth: X

Bank name: X (full name of bank)

Bank address: X (physical address: city, street, building)

IBAN: X

SWIFT (or BIC): X

Kind regards,

Rickycasino Support Team

Thanks for the explanation.

Please note that using the winnings from sports bets, when the bonus money was played down, is a bonus abuse tactic prohibited in online casinos. The fact that you circumvented the wagering requirements of the bonus makes it impossible for us to pursue the case further.

https://www.rickycasino.com/bonus-terms-and-conditions

When using an activated bonus, the real money from the player's account is wagered first and only then the bonus money.

We recommend that you don't use similar tactics to circumvent the wagering requirements of bonuses in the future in online casinos to prevent similar issues.

Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern, or a new issue that needs to be looked into, our team is here and ready to support you.