RioAce Casino - プレイヤーのアカウント閉鎖リクエストは無視されます。

Good morning, I've been asking them to close my account at RIOACE CASINO tirelessly and they won't close it... I've asked 500 times and they keep sending me to an email from a VIP manager who works limited hours and only on working days. I have my rights, and if I'm asking it's because I need them to close my account!

Bom dia, estou incansavelmente a pedir para me fecharem a conta na RIOACE CASINO e eles nao fecham... já pedi 500x e eles continuam a enviar-me para um email de um gestor VIP que trabalha em horas limitadas e só em dias úteis. eu tenho os meus direitos, e se estou a pedir é porque tenho a necessidade que me encerrem a conta!

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Miidelgado,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain the difference between closing an account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.

On the other hand, self-exclusion does have an impact. If a player successfully requests self-exclusion, the casino agrees not to reopen the account, or only under particular circumstances (after the cooling-off period, and this cannot be done for players who are addicted/with gambling problem).

To better assist you and clarify the situation, could you please provide us with the following information?

• Could you please specify the reason for closing your account? Please forward me the account closure requests that you sent to the casino. My email address is [email protected].

Thank you very much in advance.

Best regards

Petra

Dear Miidelgado,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It's already been solved

Já está resolvido

We'd like to inform everyone following this case that the issue was resolved.

Dear Miidelgado,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petra