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Dear Weslley1982,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that each casino has free hands in designing their bonus conditions and deciding which player is eligible for any type of bonus. We are not in a position to force casinos to give you any bonuses or change the conditions on how you should activate them.

If you do not like the bonuses offered by this casino, I suggest that you check our list of No Deposit bonuses and maybe you will find something interesting:

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Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Weslley1982,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.