RioBet Casino - プレイヤーの撤退が遅れています。

Played a little bit on rio, verified myself and everything I needed. Withdrawn 154 euros, now it's been 48 hours without any feedback, I think it's incredibly strange and as soon as I get my money (if I get it, I will close this account.

bad chat and no help while I was actively chatting.

for me riobet is a scam site, despite good reviews, it makes me hesitate a lot on casino guru too

Spelade lite på rio, verifierade mig och allt jag behövde. Gjorde uttag på 154 euro, nu har det gått 48 timmar utan någon återkoppling, tycker det är otroligt märkligt och så fort jag fått mina pengar (om jag får dem, kommer jag stänga detta kontot.

dålig chatt och ingen hjälp under tiden jag aktivt chattade.

för mig är riobet en bluffsida, trots bra omdöme, det får mig att tveka mycket på casino guru också

Dear peterliindgren,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Hello, dear player. Thank you for reporting your situation. We see only one attempt to withdraw from you and after checking, the payout department reported that the transaction was not finalized on the payment system side. Perhaps you used incorrect details.

Здравствуйте, уважаемый игрок. Спасибо, что сообщили о вашей ситуации. Мы видим у вас лишь одну попытку вывода и после проверки отдел выплат сообщил, что операция не финализировалась на стороне платёжной системы. Возможно, вы использовали некорректные реквизиты.

Dear peterliindgren,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.