Ritzo Casino - プレイヤーのアカウント閉鎖が延期されました。

Hello, I deposited 2000 euros into this casino. Since I requested my money back and a self-exclusion via email, they haven't responded to my emails. Please help me close my account and get my money back, as I have a gambling problem.

[email hidden by Casino Guru]

Hallo ich habe bei diesen casino 2000 euro eingezahlt seit dem ich gesagt habe ich will mein geld zurück und selbstauschuss haben will per email habe reagieren reagierendie nicht auf meine emails bitte um hilfe das ich mein konto schliessen kann und mein geld zurück erhalte da ich ein spielprobem habe

[email hidden by Casino Guru]

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify when exactly you requested to be self-excluded from this casino? Was this before you made your deposits and experienced losses, or only after your balance reached zero due to your gambling activity?
• Kindly forward me the email containing your account closure request that you sent to the casino at veronika.f@casino.guru. Please also include the casino's response and any subsequent communication regarding this matter.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika