RoboCat Casino - プレイヤーの出金が遅れている。

Won almost 11k, which can’t be withdrew all at once, only able to withdraw $750 a day with up to 3 pending , and I was told multiple times by the chat help that withdraws are processed within 3 business days, so I keep waiting and nothing and then chat gives copy and paste answers, at this rate it’ll take me months to get my money I won, its like my money is held hostage and almost forced to spend it

Dear RomanGagne,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Ok thanks will do

It’s currently day 14, and my withdrawals are still under review, the chat and email support aren’t much help and have said the same thing every time for the past 2 weeks basically, I’ve run out of options

What information do you need to get this taken care of?

Dear RomanGagne,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Still haven’t received my withdrawals, no new updates, just that it’s processing for the past 2 weeks

Have you made any successful withdrawals from this casino before?

Could you please specify if you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?

Did you accumulate your winnings with or without a bonus?

This is my first time withdrawing, there was no verification needed and no bonus was used

Thank you very much, RomanGagne, for providing all the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear RomanGagne,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the RoboCat Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear RoboCat Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

Yeah I have no updates, my withdrawals are still in the under review stage , and it’s been 19 days with support giving me the run around the whole time

Hello RomanGagne,

We are happy to confirm that your previous withdrawal request has been processed, and the money has been sent from our side on July 8th, 2025.

The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.

Our team wishes you all the best for your future activities!

Best regards,

RoboCat team.

Thank you, RoboCat team, for the update.

Dear RomanGagne,

Please let us know whenever you receive the money.

Thank you.

Respectfully,

Romi

Received the money today, hopefully the rest of the withdrawals don’t take as long

Dear RomanGagne,

We would like to inform you that we are looking into your request.

We would kindly request that you remain patient as we endeavour to complete the withdrawals as soon as possible.

Thank you in advance.

Kind Regards,

Robocat casino team

Yeah the quicker the better, I’d like to withdraw all the money I have left in a timely matter

Dear RomanGagne,

We are happy to inform you that your payments have been completed successfully on 10/07/2025.

We kindly ask for your patience as we work diligently to finalize the new withdrawals at the earliest opportunity.

Best regards

RoboCat team

Is there any way to get just a lump sum pay out of what’s left?

Thank you once more, RoboCat team, for the update.

Dear RomanGagne,

Please let us know whenever you receive the money.

Thank you.

Respectfully,

Romi

Dear RomanGagne,

Regarding your question on weather you can withdraw the whole amount at once, Please be informed that according to our terms and conditions:

6.11 All withdrawals are processed according to our monthly withdrawal limits and taking into consideration the VIP status of the customer requesting the withdrawal.

6.13 At any time, a customer may have a maximum of 3 (three) pending withdrawals on the account.

Based on your current level the maximum amount per withdraw is 750 CAD.

However we have contacted the finance department to speed up your latest withdrawals.

We would kindly request that you remain patient as we endeavor to complete the withdrawals as soon as possible.

Kind regards

RoboCat Casino team

Dear RomanGagne,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Romi
Casino.Guru