RoboCat Casino - プレイヤーの引き出しが遅れています。

I requested withdrawals of €500 each on May 10, 11 and 12. I'm always told to be patient and that it will arrive soon. I still have €6,000 in my gaming account and because it's constantly delayed I can't get the money.

Habe am 10,11 und 12 Mai Auszahlungen beantragt von jeweils 500€ immer wird mir gesagt ich soll mich gedulden das würde bald eintreffen habe noch 6000€ auf dem spielekonto dadurch das es ständigversögert wird komme ich nicht an das Geld.

Dear firatkeskin88, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with RoboCat Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Could you please share the screenshots of your withdrawal requests?
• Have you made any successful withdrawals before?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear firatkeskin88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru