RoboCat Casino - プレイヤーの撤退が遅れています。

Hello,

I've been waiting for my withdrawal for weeks, and I keep getting told it will be processed and that I should be patient. Apparently, the terms and conditions state three business days. So far, nothing has happened. Casino Robot isn't doing anything.

Hallo,

Ich warte seit Wochen auf meine Auszahlung und immer wieder heißt es. Die Auszahlung wir erfolgen. Ich soll Geduld haben. Angeblich steht in AGBs ja drei Werktage. Bisher passiert nichts. Casino Robot macht nichts.

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Dear Tekodi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• Could you please attach a screenshot of your pending withdrawal?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Thanks for the information.

Dear Attila

1. I have not yet made a withdrawal.

2. Verification was successful

3. Win without a bonus

4th photo

Danke für die Infos.

Lieber Attila

1. Ich habe noch keine Auszahlung vorgenommen.

2. Verfikation war erfolgreich

3. Gewinnne ohne Bonus

4. Foto

Could I please get some help?

Kriege ich bitte hilfe?

Dear Tekodi, thank you for your response. Could you please clarify the exact date you requested the withdrawal? Additionally, have you reached to the customer support in relation to this issue? Have they provided any explanation?

If so, please forward all relevant communication to my email at attila.g@casino.guru.

Thank you in advance.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Tekodi,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila