RoboCat Casino - 当該プレイヤーは出金が遅れていると考えています。

Complaint against RoboCat Casino

Subject: Unreasonable withdrawal delay (165 €) despite "instant" payment claims

Dear Casino Guru Team,

I am filing a complaint against RoboCat Casino regarding a withdrawal that has been pending for a week, directly contradicting the casino's advertised processing times.

Details:

Date of request: January 24, 2026

Amount: 165.00 EUR

Payment Method: Crypto USDT (ERC20)

Account Status: KYC not required

Description of the issue: On their official payments page, RoboCat Casino claims that withdrawals via e-wallets or cryptocurrencies are usually credited "within a few minutes." This promise of fast payouts was my primary reason for playing there.

However, since January 24th, my withdrawal has remained stagnant.

The Live Chat support offers no real assistance, only repetitive scripted answers like "your withdrawal is in the final stage and will be with you soon." After seven days, it is clear that these are delay tactics rather than genuine updates.

Desired outcome: I request the immediate processing of my 165 EUR withdrawal.

Kind regards, R0UNDER

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Dear R0UNDER,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear R0UNDER,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla