RoboCat Casino - 選手の退出手続きが遅延しています。

Hi, I won €2000 playing RoboCat. The maximum withdrawal limit is €500. I submitted a €500 withdrawal request on April 13, 2026. Since then, nothing has happened. The money isn't in my account. I've never had any problems with withdrawals before. Please look into this. Thank you in advance! 🙂

Hi, ich habe in RoboCat 2000€ gewonnen. Das maximale Limit zum abheben beträgt 500€. Ich habe die abhebung von 500€ am 13.04.2026 eingereicht. Seitdem ist nichts mehr passiert. Das Geld ist nicht auf meinem Konto. Es hat noch nie Probleme beim auszahlen gegeben. Bitte prüfen sie das mal. Vielen Dank bereits im Voraus! 🙂

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Dear luanvogel10,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past? When was the last time the casino successfully processed your payout?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share with me your communication with the casino regarding the delay? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear luanvogel10,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.