Rollbit Casino - アカウントリンクの申し立てにより、プレイヤーの引き出しが遅れています。

First time writing here, I saw you assisted with solving the same problem with other players. I played in Rollbit, usual withdraws went smooth. But on my last one, around 500 USD, they told me that I am linked with another account, and provide them with the list of accounts I have played with. Obviously, I never did, so I had nothing to report. Its been a month and now they told me that as I dont admit ( dont know what they want me to admit to ), they told me that I am not welcomed in their site and dont want me as a customer. Honestly, I dont want them as providers either, but I want my money. I have seen that you have helped cases like that in the past. Can you please assist?

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Dear Godshot,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern.

Please allow me to ask you a few questions, so I can fully understand the situation.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please confirm if you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

Additionally, please forward any communication with the Casino directly to this thread or to mail: petra.h@casino.guru. Thank you very much in advance for your reply.

Best regards

Petra

I have never used any other device, I am careful with IPs, wifis etc, so the answer ia surely no.

As for KYC , have finished all levels in previous withdraws.

Lastly, have never got any bonus, because I know the way they use them against us. As for the emails, will forward them to you within the day. Thank you!

Dear Patra,

I have also FW you the conv with their departments.

Thank you

Dear Godshot,

Unfortunately, we have reached a point where we are unable to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation. However, this casino has 10+ cases closed as "No Reaction Policy," which clearly shows that it is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand that this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could change the casino’s approach.

Regrettably, we have no other choice since it seems to be a common practice for Rollbit Casino to completely ignore our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives, as well as with affiliate team members. Unfortunately, all efforts to resolve any issues have died as the complaints grew in numbers. We strictly recommend staying away from Rollbit Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

Best Regards

Petra