Rollbit Casino - プレイヤーのアカウントは閉鎖され、資金は没収されました。

Hello,

On my fully verified account, when I attempted to withdraw my funds, I was first falsely accused of multi-accounting. Later, my account was closed with a claim that I was being abusive.

Customer support has provided no cooperation and refuses to clarify the situation. No evidence has been presented to support these accusations — they appear to be entirely unfounded.

My account was closed, and my funds were confiscated without justification.

I have only ever created one account (my own), and I have used a single device with the same IP address at all times.

To make it simple, my account got closed and money got stolen. Support will not cooperate. Need your help about this.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Stay safe.

Dear drago25,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Could you please advise if you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila

I got this site suggested by a friend. Nobody created or used account from my PC and IP but me. I havent shared my account either. It was only me and my account with this site on my PC and my IP. I know the rules and TermNcond, I wouldnt break them. Aslo I played my games, no shared picks. Everything was completly legit on my side.

Yes, I passed KYC and I have no problem with cooperation if anything more is needed.

I didnt choose bonus so I didnt use it either.

Dear drago25,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. Sadly, we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Rollbit Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Rollbit Casino. I wish I could be of more help.

I recommend contacting the Curaçao Gaming Authority (complaints@cga.cw) and submitting a complaint to them. The Gaming Authority might have more options and tools to help players. You can learn more on how to submit a complaint to the regulator here: https://casinoguru-en.com/submitting-complaints-to-regulators

The casino can reopen this complaint anytime.