Rolling Slots Casino - プレイヤーのアカウントは閉鎖されました。

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Dear Bagnollo74,

Thank you for submitting your complaint. I’m very sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention.

Please note that KYC (Know Your Customer) verification is a mandatory security process designed to protect both players and the casino. Because online casinos cannot verify identities in person, KYC is the only reliable method to confirm that an account and its funds belong to the rightful owner. Licensed, reputable casinos handle this step carefully. Although verification can sometimes take a few business days, it is carried out to protect you and prevent misuse of your account. It is also common for casinos to request additional documents even after an account has been verified previously.

To help us investigate and expedite the process, could you please provide the following details:

• Do I understand correctly that verifying this bank account seems to be the only issue?
• When was the last time you used this payment method to deposit or withdraw?
• Did you use any other payment methods at this casino?

We hope to resolve this matter quickly. Thank you in advance for your reply and cooperation.

Best regards,

Kristina

Yes only the bank and they closed my IBAN so I didn't know what to do and how to proceed

I am not sure but I used it to deposit it was a new thing to try as I want to keep everything separated from gambling

Crypto I think at the end I didn't know how to proceed.