Rolling Slots Casino - プレイヤーの撤退が遅れています。

The withdrawal was confirmed over a week ago and I still don't have the money in my bank account

Il prelievo è stato confermato da più di una settimana e non ho ancora i soldi in conto corrente

Dear Eli74,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please advise when exactly you requested this withdrawal?
• Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards,

Kristina

I requested this withdrawal on May 5th, the last withdrawal was successful anyway

Ho richiesto il 5 maggio scorso questo prelievo, il prelievo scorso era andato comunque a buon fine

Thank you for your reply, Eli74. Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed? Which payment method to withdraw your winnings have you opted for? Was it the same one you used in the past?

Last February 27th 150 eur, within 4/5 working days received everything on bank account

Ultimo 27 febbraio 150 eur, nell’ arco di 4 /5 gg lavorativi ricevuto tutto su conto bancario

Thank you for your reply, Eli74. Could you please advise us on the current status of your withdrawal request? Do I understand correctly that it has been marked as processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Also, have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Good morning everyone

I confirm that the credit has been received

I close the claim

thanks for your support

Buongiorno a tutti

vi confermo accredito avvenuto

chiudo il claim

grazie per il vs supporto

Dear Eli74,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru