Roobet Casino - プレイヤーのアカウントは、出金処理が保留中のため閉鎖されました。

After I told them that I wanted to withdraw my funds and permanently close my account they instantly closed my account with 1.1k usdc in it. At first I contacted them via mail and got a response asking for a ERC20 withdrawal address but following that for several hours I have no other response from the casino nor a confirmation that the money will be withdrawn and I'm still waiting for their response.

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Dear manoskap7,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with withdrawing funds from the casino.

To better understand your situation, could you please clarify the following:

• When did the casino close your account?
• When did they ask for the ERC20 withdrawal address?
• Could you also please forward your account closure request, plus the email about your withdrawal?

Please forward the relevant communication with the casino to jean.s@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Jean