Royal Reels Casino - プレイヤーの入金が遅れています。

I deposited 200 AUD into my royal reels 7 account, and then the money was not received. I tried again with 50 AUD to see if there was some kind of error and again the money was not received. When I went into ‘transaction history’ to see what was going on, it shows that there are 3 transaction pending. One for the 50 AUD, one for the 200 AUD, and another for 200 AUD which I did not do. I checked my bank account, and 250 AUD total were withdrawn- however nothing has been received onto my royal reels account.

Dear Whatfor, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Dear Whatfor,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.