Royal Reels Casino - 選手の出金は没収されました。

I have been using the royal reels platform for a while now never had any issues relating to any payment or withdraw issues to date. Today they have cancelled my withdraw and manual taken the funds and adjusted my account to zero balance. After talking to support they have tried to explain to me this follow statement.

We wish to notify you that a balance recovery process is currently in progress due to an issue with one of our service providers, Upgaming.

Should you notice any discrepancies or missing funds in your account, please be assured that our dedicated team is actively working to reverse the affected accounts and implement the necessary adjustments. During this period, your withdrawal requests may be temporarily suspended or cancelled until the balance adjustment process is completed.

We sincerely appreciate your patience and understanding.

so firstly. Yes I have played some of these games here and there. The games would sometimes glitch and I do agree possibly I would have maybe a dollar or two more in my funds then I should have a couple times. Very minimal amounts I am talking here. With an absolute max if I’m honest of no more the. 20 dollars total. But I was just not to fussed by it and thought maybe I won more or didn’t realize. The it is such a minimal amount each time I didn’t even think twice of this sort of issue. But there is no way that they think they can justify deducted 500 dollars from me because they believe they need to recover that amount. Even so. The 20 odd dollars I was overpaid was given to them. And hundreds more since then. And for that small discrepancy they believe 500 dollars needs to be taken to cover their loss. I need help this is not riggt.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is your player's account currently accessible to you?
• Did you notice any unusual behavior during your gameplay, such as no losing bets or an unusually high number of bonus rounds?
• Has the casino confiscated your whole balance or only a part of your winnings?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila