RoyalGame Casino - プレイヤーの撤退が阻止されました。

​"I am filing this complaint because RoyalGame has intentionally obstructed the processing of my withdrawal and has subsequently manipulated my game history to erase proof of my winnings.

​Key Facts & Timeline:

​29.11.2025 (Initial Withdrawal): I won 7,400.90 CZK and requested a withdrawal. The funds were successfully deducted from my active balance but the transaction became stuck.

​Technical Error: My account was blocked from viewing withdrawal history by a persistent 'INVALID_HTTP_RESPONSE' server-side error.

​Casino Admission of Fault (Live Chat): On 01.12.2025, Live Chat agent Dita explicitly confirmed that the issue was due to a technical server problem on the casino's side. Quote from chat transcript: 'The back office had a few problems last days.' This proves the delay was due to the casino's admitted technical failure.

​Obstruction & Refusal to Escalate: Agents Dita and Jasmine repeatedly refused to escalate the admitted technical issue, insisting on a slow 3-10 day process. They terminated the chat after I gave a 24-hour ultimatum.

​Evidence of Data Manipulation: After the ultimatum expired, access to my game history was partially restored. However, the winning transaction of 7,400.90 CZK is completely missing from the chronological record. I have attached screenshots of this incomplete history, which prove the casino is actively tampering with its own records to invalidate a confirmed withdrawal that was already registered and deducted from my balance.

​Resolution Sought:

​I demand the immediate, full payment of 7,400.90 CZK. I urge Casino Guru to investigate this matter thoroughly and consider issuing a warning against RoyalGame for documented evidence of admitting to a technical error and then attempting to tamper with a player's transaction history."

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Is the withdrawal request of 7,400.90 CZK still visible in your account?
• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

The request is visible, I've never made a withdrawal and it didn't go through verification, but today I received an email saying that the payment was sent, so I don't know if I can trust it.

žádost viditelná je, nevybíral jsem nikdy a ověřením sem neprošel ale dnes mi přišel email že platbu odeslali tak nevím zda tomu mohu věřit.

I'm glad to hear that your payment has been sent. Have you received any follow-up emails from the casino after this confirmation? Have you possibly received the winnings in the meantime?