Ruby Slots Casino - 選手の退会が遅れました。

Won $1106.00, was approved on 9/19, still haven't been paid out. Now I can't log in they have blocked me from playing or signing on. I hear all kinds of excuses. Will not play here again.

Dear gilbertmorales2980,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you completed the KYC account verification successfully in the past? Were your winnings accumulated with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

No bonus involved, and I did all the verification paperwork, just waiting, please help me get my winnings. They took $96 that was bonus cash. That's why only gettingb1106, my withdrawal was for $1,2000, the casino took back the $96.

I played at sunrise slots, had to go to sisters site Ruby slots to communicate about the no pay issue, I'm blocked from sunrise.

I'm sorry, but I do not understand entirely. Your winnings were accumulated with an active bonus, is that right?

Dear gilbertmorales2980,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Player's additional comments:

Finally paid after 100 days or so

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, gilbertmorales2980, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru