Seven Casino - プレイヤーが賞金を受け取れずにいます。

Hello!

I did what everyone else here did about becoming a member, made a deposit and got a bonus.

While playing, I got anxious, stopped playing immediately and saw I had 300 euros as a cash bet, and requested a withdrawal.

I sent in those who requested for kyc verification at the same time every hassle with it. If they wanted, the companies have a personal letter from my bank with a signature and stamp, even though my bank is a digital bank.

They wanted to see if the card I made the deposit from was mine, even though I explained my card was a digital card, so I was able to take a picture of the card digitally, front and back.

They kept on making things difficult for me, I still can't get my €300 that they are holding onto.

I've learned a lesson and will never do this again.

Hej!

Jag gjorde som alla härinne om att bli medlem, gjorde en insättning och fick en bonus.

Under spelande fick jag ångest, slutade spela omedelbart och såg jag hade 300 euro som kontantinsats, och begärde uttaget.

Jag skickade in de som begärt för kyc verifiering samtidigt varje strul med det företagen om de ville har ett personligt brev från min bank med underskrift och stämpel på trots min bank är en digital bank.

Dom ville se om kortet jag gjorde insättning från var mitt trots jag förklarade mitt kort var digitalt kort därav kunde jag ta en bild på kortet digitalt på fram - baksidan.

Dom fortsatte och fortsatte göra det strul för mig fortfarande kan jag inte får ut mina 300€ som dom håller fäst i.

Har lärt mig en läxa och kommer aldrig göra detta mera.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear BibbiTp,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello!

Thanks for the answer.

It was resolved when my account was verified until they denied my payout for withdrawal and took the money I had deposited.

That was really ugly of them!

They claimed my money was from a win, I had proof and sent them proof it wasn't from the win.

You can check it out yourself!

Please

Hej!

Tack för svaret.

Det löste sig då mitt konto blev verifierat tills dom nekade min utbetalning för uttag och tog de pengarna som jag har gjort som insättning.

Det var riktigt fult av dom!

Dom påstod mina pengar var från en vinst, jag hade bevis och skickade beviset på dom inte var från vinsten.

Ni kan kollar själva!

Vänligen

Dear BibbiTp,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear BibbiTp,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru