ShinyWilds Casino - 複数回の出金試行後、プレイヤーのアカウントは閉鎖されました。

On June 16, 2026, I created a first account on ShinyWilds using my email [redacted]. I experienced technical issues with this account and was unable to activate the welcome bonus. Since there was no option to close or delete the first account on the platform, I created a second account using [redacted].

On the first account, a €500 bonus was credited automatically. I cancelled this bonus myself without playing it — this can be verified in the casino's system. Since then, I have played exclusively on the second account.

Between June 16 and 17, 2026, I deposited a total of approximately €4,210.60 on my second account. All deposits were accepted instantly without any verification.

On June 16, I requested a withdrawal of €3,500 and completed a first identity verification (KYC). On June 17, I requested a further withdrawal of €5,000 and was asked to verify my identity a second time. On June 18, I was asked to verify a third time — and within hours, my account was blocked and both withdrawals were cancelled.

The casino states the reason is a violation of their terms (section 5.10 – multiple accounts). I do not deny that two accounts existed, but the circumstances clearly show this was not an attempt to abuse the system.

I find it highly suspicious that nearly €4,210 in deposits were accepted without any checks, while €8,500 in withdrawals triggered three consecutive verification rounds followed by an immediate account closure. The timing strongly suggests the terms violation is being used as a pretext to withhold legitimate winnings.

I have screenshots of both withdrawal requests and the account closure email as evidence.

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Dear tufanc,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with withdrawing money from ShinyWilds casino.

In order to better understand your situation and assist you effectively, could you please provide more details regarding the following:

• Do I understand correctly that you created both accounts on the same day? Did you also lose access to both accounts on the same day?
• Did you deposit any money into the first account?
• Could you please forward all relevant correspondence between you and the casino to jean.s@casino.guru? If it’s more convenient, you may also post screenshots here.

It is crucial for us to have all relevant information to proceed with your case effectively.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Jean